Archive for the ‘FAQ’ Category

FAQ – What Text Should I Put On My Name Labels?

Tuesday, August 16th, 2016

Name labels are a personalised product so it’s entirely up to you what text you request when you order BUT we do have a few handy tips to help you make sure your name labels are useful as possible.

The first thing to bear in mind is that our name labels are only made to ONE size; our Stikins ® name labels measure 30mm wide by 15mm high, while our Trons ® name transfers measure 35mm wide by 15mm high.

The size of our labels DOES NOT adjust to fit in the number of characters you have requested – instead our system will count up the number of characters you have requested and select the largest possible font size that will allow all of those characters to fit onto each label.

This means that you need to keep your text short and sweet!

Most customers choose to add a name only to their labels; you can choose to add a first name, nickname, or surname only, or you may wish to include a full name (along with middle names and/or nicknames if you so choose), or something in between (for example, an initial and a surname).

We advise that you use the default layout (2 lines) and enter the first name (or names) onto the top line and the surname onto the bottom line. If you are requesting a name with both a short first name and a short surname, are requesting one name only, or are requesting an initial and a surname, you may want to switch to the 1 line layout to increase the font size that you receive.

You may also wish to include an additional piece of information; popular examples include:

  • A piece of contact information
    Most people choose to add a phone number so that they can be contacted if an item is found. Some people may choose an email address or home address BUT we would advise against this unless you have a very short email address or you choose a shortened version of your home address. We would also advise against using more than one piece of contact information.
  • Medical/allergy information
    If your child has a medical condition or an allergy, adding this information to their name labels creates an additional medical alert that can be used to keep their medical equipment and/or food safe or to alert people to their condition if an emergency should arise.
  • A personalised message
    For example: “Please Return To”, “Property Of”, or “This Belongs To”.
  • A year, class, or form name
    This can make it easier for your child’s belongings to be returned to them quickly within the school environment.

If you want to include a name AND an additional piece of information on your name labels, we recommend adding one item to the top line and one item to the bottom line to ensure that your font remains at a clear and legible size.

We have added an Example Print Page to our website, which shows the font size created by adding different amounts of text in different ways.

To place an order today, simply visit our website to get started; alternatively, you can place an order with our Customer Service Team over the phone, or take a look through our blog and FAQ pages for more information, tips, and advice.

FAQ – Can I Split A Pack Of Name Labels Between Two Names?

Thursday, August 11th, 2016

Unfortunately, no.
Our print system is fully automated, which means that whatever text is printed onto one label within a pack is printed onto ALL of the labels within that pack – so you cannot split a pack between different names.

HOWEVER, we are more than happy for customers to get a bit creative with the text they request, so that they WILL be able to share a pack between two or more members of their family.

In fact, we’ve even got a few pointers to get you started!

  • Enter A Surname Only
    If you simply enter your surname, the labels can be shared by ALL members of your family. Customers who choose this option often like to add “Family Surname” (or “Surname Family”) to the top line and then add a contact phone number to the bottom line.
  • Enter A Surname & An Initial Only
    Obviously, this only works if your children share the same initial but this is a quick and easy way to make your name labels more personal than just entering the surname only.
  • Enter A Surname Only & Request A Blank Line
    As long as you use a suitable pen (such as a laundry pen) you can choose to write on your name labels; if you add a blank space to the top line and add your surname to the bottom line, you will receive a set of name labels that you can split in any way you like simply by writing in the name that you need a name label for.
  • Enter One Name On The Top Line And One Name On The Bottom Line
    By entering a full name on each of the two lines, you can then cut your labels in half to create individual labels for two names. You will need to take care when cutting the labels and we recommend avoiding this option if you need to include long names (e.g. double-barrelled surnames), as this will significantly reduce the font size that is used to print your labels.
  • Enter Initials & Surname Onto One Line
    If you enter the first initial (or short name) followed by a surname followed by the second initial (or short name), you can create individual labels by cutting off one of the initials (or names).
  • Enter All Of The Names & Share!
    Some of our customers choose to enter both first names on the top line (e.g. “Name 1 or Name 2” or “Name 1 & Name 2”) and the surname on the bottom line, so that lost items can be returned to the right family (albeit maybe not with the right child!).

For more tips and advice, take a look at our Frequently Asked Questions page or have a look through our Blog Posts; alternatively, to go ahead and place an order, simply visit our Stikins ® product page to start your order with a pack of stick-on name labels or visit our Trons ® product page to start with a pack of iron-on name transfers.

FAQ – Do You Have Any Name Label Discounts Or Offers Running Over The Summer?

Tuesday, August 2nd, 2016

With summer in full swing, you might be looking at your list of Back To School essential (and not so essential) purchases and wondering exactly how much this year’s list is going to cost you – which means you may well be on the lookout for discounts and offers to help you out.

At Label Planet, we aren’t running any offers or vouchers this summer BUT we are happy to announce that we are continuing our multi-pack discount, which means that ANY order of 4 (or more) packs of labels will automatically qualify for a 10% discount.

It’s completely up to you what those 4 packs are – whether they’re exactly same or all completely different – as long as there are at least 4 packs in your basket when you checkout, you’ll receive a 10% discount.

While you might be thinking that this won’t be of any use to you – because you only need one or two packs of name labels – we are more than happy for friends, families, and neighbours to club together to place an order between them so they will all qualify for the 10% discount.

To get started with an order, simply visit our Stikins ® name labels product page (to start your order with a pack of Stikins®) or our Trons ® name transfers product page (to start with a pack of Trons®).

FAQ – How Do I Request BLANK Labels?

Tuesday, July 26th, 2016

Some of our customers want to be able to order blank labels (or to leave one of the lines blank) so that they can write in a particular name or additional information at a later date.

Requesting blank labels or a blank line on your labels is a simple way to create the exact labels you need; our system can only print one set of text per pack of name labels, so whatever is printed onto ONE of the labels in a pack is printed onto ALL of the labels in that pack – BUT if you want to be able to make name labels for a number of individuals, you want different amounts for each person, you want to put different information onto each label, or if you have information that you can only add at a later date, requesting blank labels means you can write out as many labels as you need for each name (or purpose).

We are more than happy for customers to request blank (or partially blank) labels; simply follow the guidelines below:

  • Ordering By Post: leave the relevant fields blank on your order form
  • Ordering By Phone: let us know that you want blank labels or a blank line
  • Ordering Online: enter a blank space into the relevant text fields (“Enter Line 1” and/or “Enter Line 2”) using the space bar on your keyboard
    [You can also add a note to your order to explain that you want a particular line or the whole label leaving blank, by leaving a note in the “Additional Information” box as you checkout.]

Please Note:

  • If you do intend to write on your labels, you will need to use a laundry pen (or similar) to make sure that the ink won’t be washed away when you put your clothes in the washing machine or wash personal items (such as water bottles and lunch boxes).
  • Our labels are made using specialist printers, software, and ink, which means you CANNOT print these labels yourself, using the printer you have at home.
  • We do not offer any discount for requesting blank, rather than printed, labels.

To get started with an order, simply get in touch or visit one of our product pages and follow the instructions in this blog to request a set of blank Stikins ® and/or Trons ®: Buy Stikins ® Name Labels // Buy Trons ® Name Transfers

FAQ – How Do I Order Name Labels From Label Planet?

Tuesday, July 19th, 2016

You can order in a number of ways, so it’s completely up to you to choose the option that is most convenient for you; we can accept orders via our website, over the phone, by post, or even by email.

To Place An Order Online:

  1. Visit our website at stikins.co.uk and click on “Buy Stikins ®” to start your order with a pack of Stikins ® name labels or click on “Buy Trons ®” to start with a pack of Trons ® iron-on name transfers.
  2. Select the pack you want to buy and enter the text you require as follows:
    Select if you want your text on one line or on two lines
    (We recommend using two lines unless you are entering a single name (e.g. just a surname) or a very short full name. Our name labels are made to one size only and will not expand to incorporate a larger number of characters; instead, our system will count up the number of characters you have requested and will reduce the font size until it reaches a size that will allow all of those characters to fit on your labels).
    Enter the text you want into the boxes provided (“Enter Line 1” and/or “Enter Line 2”)
    (To request blank labels or to leave one line blank, simply enter a blank space in the relevant box using the space bar on your keyboard).
    Select the pack size you want
    Enter your school fundraising number
    (Registered schools and groups earn up to 30% commission on orders where their fundraising number is quoted; this number may already be filled in if you have followed a link from the school or group website. If you do not know the code for your child’s school or group (or if they are even registered), enter the name of the school or group in the “Additional Information” box as you checkout and we will check/add this for you).
    Click “Add to basket” to add that pack to your basket!
  1. From the shopping basket, you can add another pack (click on “Enter More Names”, or on the “Buy Stikins ®” or “Buy Trons ®” buttons), request multiple packs with the details you have already entered (type the number you require into the “Quantity” box and click “Update Totals”), or remove a pack you have already entered (check the “Select” box and click “Delete”).
    Once you are happy with the packs you have added to your basket (and you’ve taken a moment to double check the details), click on the “Checkout” button to enter your billing/shipping information and to pay for your order.
  1. Enter your address and contact information. If you wish to enter a separate delivery address, enter your billing address first and then check the “shipping address” box to add your different delivery address.
    We will only use your contact information for the purpose of processing your order and keeping you up to date with its progress; from time to time we do send promotional emails to let our customers know about any new products and/or offers that are available – to request that we do NOT send you any promotional emails, simply uncheck the “Allow Promotional Emails” box.
    If you have any extra queries or requirements, you can use the “Additional Information” box to add a note to your order, which our customer service team will do their best to assist with.
  1. Payment for online orders can be made with either a credit or debit card or with a PayPal account.

To Place An Order By Phone:

  1. Contact our customer service team on 01270 668076 (opening hours are Monday-Friday, 9am-5pm).
  2. Let us know the packs you would like to order and the text you want on each.
  3. Let us know your delivery address and give us your child’s school or group fundraising number (if you have one).
  4. Payment for phone orders can be made with either a credit card or debit card.
    Please note, we do not accept payment by American Express.

To Place An Order By Post:

  1. Postal orders can be made using the Order Form on the back of our Parent Leaflets; you may have one of these if you have ordered from us in the past or if you have been given one by a school or group – if you haven’t got one (or if the one you did have has gone missing), you can download a copy to print off from our website here: Parent Leaflets.
    Of course, you can also simply send us a letter, providing the details of what you want to order along with your delivery details!
  1. Enter the text you want in the boxes provided (“Line 1” and “Line 2”), enter the quantity you need, and the code for the pack size you want to order, then add your delivery information in the two boxes provided (“Name” and “Address & Postcode”). You can also use the “Price” boxes to work out the total for your order.
  2. Payment for postal orders must be made by cheque; please make your cheque payable to “Label Planet Ltd”.

To Place An Order By Email: 
We do allow some customers to order by email if they are bulk ordering on behalf of a group or organisation (for example, if you are ordering on behalf of a school or a residential care or nursing home).

  1. Send us an email with the details of the items you would like to order, along with your delivery details.
  2. Please send the names to be printed in an Excel spreadsheet, with the first names in the first column and the surnames in the second column (or, for care facilities, you may wish to enter the names in the first column and each resident’s room number in the second column).
  3. We will issue you with a Pro-Forma Invoice, against which payment can be made by cheque, debit or credit card, or BACS transfer.
    Please note that we operate on a “payment with order” system and do not offer any credit accounts.

To get started with an order, please visit our website or contact our Customer Service Team; if you have any queries or questions about placing an order, then please contact our Customer Service Team who will be happy to help.

FAQ – What Information Can I Put On My Name Labels?

Wednesday, July 6th, 2016

It’s entirely up to you what text you request on your labels and there are only two conditions that you have to meet:

  1. You can ONLY request standard alphanumerical characters (including a limited number of accented characters)
  2. You can ONLY request a limited number of characters to ensure that all of your text will fit onto each name label

Our system CANNOT print images or other icons (such as emojis), so you can only request letters and numbers.
We are also able to offer a limited number of accented characters as follows;
À Á Â Ä Ã Å à á â ä â å Æ æ Ç ç Ð ð À Á Â Ä Ã Å à á â ä â å Æ æ Ç ç Ð ð Ñ ñ Ô Ö Õ Ø ò ó ô ö õ ø ß Ù Ú Û Ü ù ú û ü Ý Ÿ ý ÿ

The name labels we supply are made in one of two sizes only (Stikins ® measure 30mm x 15mm and Trons ® measure 35mm x 15mm) and our system automatically selects a font size that will allow all of the characters you have entered to fit within those dimensions – which means the more text you add, the smaller your font size will be.

For example, while our system CAN process orders with 30-35 characters on a line, it will use a VERY small font to allow all of those characters to sit on a single line. We recommend trying to keep your character count to no more than 20 characters per line.

This means that, as long as you keep things short and sweet (and sensible), you can request pretty much any text you like!
Here are some suggestions of things you might want to include, based on requests made by existing Stikins ® and Trons ® customers:

  • “Family Surname” – ideal if you want to be able to share a pack of name labels between everyone in your family.
  • Nicknames – perfect if your child (or, indeed, any relative) is ONLY known by a nickname, rather than a given name.
  • Messages – some customers like to add a personal message to their name labels, such as “This Belongs To”, “Please Return To”, or “If Lost, Return To”.
  • Contact Information – if you know that you want to label items that will be taken outside the relative safety of the school environment, adding a piece of contact information is an easy way to make it easier for someone to return something that has gone astray. We recommend using a phone number, which will fit neatly and clearly onto both of our name label products – you can opt to include an email address or a partial/shortened version of your home address but these do tend to be much longer than phone numbers, which will significantly reduce the font size that is produced.
  • School Name / Year Group – a little bit of extra information that can make it much quicker and easier for your child’s school uniform or equipment to be returned to them while in the school environment.
  • Medical / Allergy Information – adding this information allows you to use your name labels as extra medical alerts to either let other people know that your child (or relative or, indeed, yourself) has a particular condition in the event of an emergency AND can be used to make sure that medical supplies or specially prepared meals are very clearly labelled to keep them safe and secure for when they are needed.

Visit our Stikins ® and Trons ® product pages to get started with an order or take a look through our Frequently Asked Questions page and our Blog for more useful tips and information about our name labels.

FAQ – How Many Name Labels Should I Buy?

Thursday, June 30th, 2016

One of the most common questions we get from parents is “how many name labels should I buy?”.

The simple response is that it depends on how many things you think you’ll need (or want) to label but, as many of our customers have discovered, once you start labelling things, it’s quite difficult to stop and you might find that you simply run out!

Our name labels are available in four pack sizes as follows:
Stikins ®: 30 labels / 60 labels / 90 labels / 120 labels (in white or silver)
OR 120 labels / 240 labels (white AND silver)
Trons ®: 35 labels / 70 labels / 105 labels / 140 labels
[although you can, of course, purchase multiple packs if you think our biggest packs simply aren’t going to be enough!]

 If you’re not  sure exactly how many labels you will need you can always buy a few name labels now and then come back and place another order if you run out – all of our orders are made and despatched same day (Mon-Fri, where orders are received by 3pm), so you won’t have to wait long for those extra labels.

The alternative is to buy one of our bigger packs and – if you don’t need to use all of them at once, you can safely store the rest away for when you next need them. This option is more cost effective than buying lots of small packs and our products will retain their original quality for up to two (Stikins ®) or five (Trons ®) years – all you need to do is make sure you keep your name labels in their original packaging and store them somewhere safe (in a dry place, out of direct sunlight, preferably at room temperature).

Visit our Parent FAQ page for more answers to Frequently Asked Questions, or jump straight to our product pages (Stikins ® name labels / Trons ® name transfers) to place your order now.

FAQ – What Is Included With My Order Of Name Labels?

Tuesday, April 12th, 2016

When you order name labels from Label Planet, we do our best to make sure your order includes everything you need…

THE ENVELOPE:
Almost all of our orders are despatched in C5 envelopes that will fit neatly through your letterbox and are decorated with a distinctive purple “Stikins ®” pattern so you know that your labels have definitely arrived!
Large orders will be despatched in a small box and sent on our Signed For service to ensure they arrive safely.

THE LETTER:
Each order goes out with a covering letter that is both the delivery information for your order AND your VAT receipt, which includes a breakdown of the items you have ordered and the total you have paid.

  • Customer Reference Number (you can use this number if you want to place a repeat order or report an issue)
  • Date & Time Of Order
  • School Reference Number Quoted (only included if you quoted a code to earn commission for a school, PTA, or group)
  • Details Of Each Pack Included In Your Order (including the pack code, quantity, and text requested)
  • Price Breakdown (including a breakdown of individual pack prices and the VAT included in your order)
  • Label Planet Contact Details (so you have all of our information to hand if you need to get in touch with us)

THE LEAFLET:
Our leaflets include general information about our products, ways to order (including an order form if you should wish to place a postal order next time), and our contact information.

THE PACKS:
Our two name label products are packaged slightly differently as follows:
STIKINS ®: each pack is put into its own wallet, which has Instructions For Use printed on the back.
TRONS ®: each pack is put into its own wallet, along with two silicon sheets for each sheet of Trons ® in that pack and a set of step-by-step Instructions For Use.

Of course, if you find that your order arrives and you have a question that isn’t answered by any of the content included with your order then you can visit our website to look through our information pages or simply contact our Customer Service team, who will be happy to answer any queries that you have.

FAQ – What Do Stikins ® & Trons ® Look Like?

Thursday, March 17th, 2016

If you’ve been searching the internet for the ideal name label, you’ll know that there are plenty of different products on offer in all sorts of different shapes, sizes, and colours.

Here at Label Planet, we’ve kept things simple to make sure our name labels are as efficient as possible.

Stikins ® name labels: these name labels measure 30mm wide by 15mm high and are white in colour with a gloss finish. Stikins ® are printed in a bold black font to make sure your information stands out clearly and legibly when it’s needed.

Silver name labels: these name labels measure 30mm wide by 15mm high and are silver in colour with a gloss finish. Our silver name labels are also printed in a bold black font to make sure your information stands out against the background.

Trons ® name transfers: these name labels measure 35mm wide by 15mm high and are white in colour with a matt (non-shiny) finish. Again, we have selected a bold black font to allow your information to stand out against the white background.

You can find more detailed information about our name label products by clicking on the purple “Stikins ® Information” and “Trons ® Information” buttons on the left hand side of our website, visit our FAQ page for answers to frequently asked questions, or select “Buy Stikins ®” or “Buy Trons ®” to start an order.

FAQ – How Do I Order Name Labels From Label Planet?

Tuesday, March 15th, 2016

We like to keep things simple so we try to make sure our customers can easily order their name labels in a way that is convenient for them. We accept orders online, by phone, and by post (and for bulk orders from organisations such as schools and nursing or residential care homes we also accept orders by email or fax).

How To Order Online
The majority of our customers order their name labels online from our website, where you can place an order at any time, day or night! Simply select the product(s) you want to purchase, enter the text you want printing, and choose the pack size you prefer. You can pay with a credit or debit card or use your PayPal account.

We highly recommend taking a look at our site even if you know that you’re going to order by phone or by post; our site features a number of useful resources including FAQs, more detailed information about what our products are like and how they work, the latest pricing and delivery information, a blog of useful tips for getting the very best out of your name labels, and downloads of our Instructions For Use and Order Form (in case you need a spare!).

How To Order By Phone
Our Customer Service team is available to take orders by phone between 9am-5pm, Monday to Friday. Simply give us a call to let us know what you’d like to order and we’ll get your order processed for you. You can pay by credit or debit card; if you’ve ordered from us before keep your previous order number to hand for a quick and easy re-order (with or without amends!).

Please note that we are unable to accept American Express cards.
If you want to order online (or by post), remember you can always give us a call first if you’ve got any questions (big or small) about our products or about placing an order.

How To Order By Post
If you’d rather order by post you can simply fill in one of our Order Forms or list the details of what you’d like to order in a letter and post this to us along with a cheque for payment.

Please note that these orders will usually take longer because we have to wait for your order to be delivered to us. If you have any questions or want to double check the details/prices for our products, please give us a call or visit our website for the most up to date information.

How To Order By Email/Fax (Schools/Nursing Homes Only)
Schools and nursing homes are welcome to order from us directly – whether they need to purchase labels on behalf of their students or residents OR they want to purchase name labels for their own use (e.g. to label up equipment that belongs to the school or nursing home).

Schools: send the details of the labels you want to order by email or by fax. For bulk orders, please email the names to us in a spreadsheet with the first names in the first column and the surnames in the second column.
You may request either a Proforma Invoice (for payment with order) or a School Invoice (30 days payment); payment can be made by credit or debit card, BACS transfer, or cheque.

Nursing/Residential Care Homes: send the details of the labels you want to order by email or by fax. For bulk orders, please email the names (and room numbers, if you wish to include these) to us in a spreadsheet with the first names (or full names) in the first column and the surnames (or room numbers) in the second column.
We will send you a Proforma Invoice against which payment can be made by credit or debit card, BACS transfer, or cheque. Please note that we are also happy to offer nursing or residential care homes a discount when they order from us directly; please get in touch with us for more information.

Visit our “Contact Us” page for information about all the different ways you can contact us or get started with an online order now by selecting either “Buy Stikins ®” (to start your order with a pack of Stikins ®) or “Buy Trons ®” (to start your order with a pack of Trons ®).