When will my order be despatched?

Orders are despatched same day Monday to Friday, up to 3pm. Orders placed after 3pm, over the weekend, or during holidays (i.e. Christmas, Easter, and any Bank Holidays) are despatched on the next working day. If you order online, you will be given an expected despatch date as you checkout, while our Customer Service Team can let you know when your order will be despatched if you order by phone.

When will my order be delivered?

Standard delivery uses Royal Mail’s first class service, which is not a guaranteed next day service. Around 93% arrive next day with the rest usually taking a day or two extra (especially in the London area), although it is possible for items to take up to five working days to be delivered.

Our special delivery service uses Royal Mail's Special Delivery Guaranteed Service, which guarantees that your personalised name labels will be delivered on the next working day by 1pm.

Can I use different billing and shipping addresses?

Yes; simply enter your billing address first and then check the box to enter a different shipping address.

Do you deliver outside of the UK?

Sorry but we are only able to deliver orders to UK addresses. We do, however, have a sister company called Madebuy; they supply Stikins name labels via Amazon and eBay and offer shipping to a number of worldwide destinations.

What if I'm not home for delivery?

We use C5 envelopes, which will fit through any standard letter box. Orders of £36+ are put on the Royal Mail's signed for first class service for additional security. This service requires a signature on delivery, as does our special delivery service. If no one is available to sign for your order, it will be taken to your local Post Office Collection Point (and a "While You Were Out" card should be left for your attention). If you aren't sure if you will be available to sign for your labels, you can request delivery to an alternative address.