Frequently Asked Questions (FAQs)
Got Questions & Queries About Name Labels? - Find The Answers Here!
We've put together a list of the most frequently asked questions we receive about our name labels, printing & personalisation, packs, prices, despatch & delivery, placing an order, and applying your stick on name labels.
If you find yourself at the end of our FAQs with your particular question unanswered, remember our Customer Service Team is always on hand to help out.
FAQs About Stikins Name Labels
Stikins are made with an ultra-thin synthetic material and our unique Stikins adhesive. The material is extremely soft and flexible so it is gentle against skin (ideal when using Stikins as clothing labels) and can be applied to flat or curved surfaces - including flexible surfaces like the wash-care labels in clothing.
Stikins measure 30mm wide by 15mm high. This size means that your name labels will fit neatly onto items of all shapes and sizes (including wash-care labels) and that they will be as unobtrusive as possible.
Stikins are available in one colour only - white. We use this colour because we believe it creates the clearest contrast between your sticky name labels and the print to make it as easy as possible for adults and children alike to read the name on each label.
Traditionally, name labels were either sew-in name tapes or iron-on name tags. Stikins provide a name labelling solution that is much quicker and simpler to apply. Stick on name labels use a layer of adhesive to stick on to items and so don't require any sewing or ironing.
So what makes Stikins different from other stick on name labels? The secret lies in our materials - including our unique Stikins adhesive. Our adhesive holds your name labels in place, even when put through washing machines, tumble dryers, dishwashers, and microwaves. It also turns Stikins into truly multipurpose name labels. Many stick on name labels can only be used for certain items - so you have to buy different packs of clothing labels, shoe labels, lunch box labels and so on. With Stikins (and the Stikins adhesive), you can use one pack to label up pretty much everything and anything!
(If you're not sure, take a look through some of the thousands of reviews we've received from parents who have tried Stikins for themselves to find that they really do just stick on and stay on).
FAQs About The Print On Stikins Name Labels
We use a font called CG Triumverate, which we print in a black colour and a bold emphasis. We feel this creates a font that is really clear and easy to read on your personalised name labels.
The font size is determined by the number of characters you request. Our system counts up how many characters you have entered and automatically selects the largest font that will allow your personalisation to fit onto your name labels. Our labels measure 30mm wide by 15mm high. While you CAN request up to 35 characters per line, we recommend using a maximum of 15-20 characters to get the best possible font size.
Our order form features a "Print Preview" window, which gives you an approximation of what your personalised name labels will look like when they are printed.
Our system can print standard alphanumeric characters from the standard European keyboard; this includes A-Z, a-z, and 0-9.
We can also print standard punctuation marks and the following accented characters from the standard European keyboard:
À Á Â Ä Ã Å Æ à á â ä â å æ È É Ê Ë è é ê ë Í Î Ï ì í î ï Ô Ö Õ ò ó ô ö õ Ù Ú Û Ü ù ú û ü Ç ç Ñ ñ Ý Ÿ ý ÿ Ø ø Ð ð ß ƒ
Sorry, but our system cannot print images in any form.
Our system can only print characters from the English alphabet (see above).
To leave a line blank, simply use the space bar on your keyboard to enter one blank space. This will instruct our system to leave that line blank.
Most of our customers request a first name (on line 1) and a surname (on line 2) but it is completely up to you. You could include a full name (with middle names), a first name or surname only, a nickname, or an initial and a surname.
Another popular option is to enter a name on line one and to use the second line for another piece of information. This could be a contact phone number (e.g. mobile number), medical or allergy information (e.g. nut allergy), school information (e.g. class name), or a personal message (e.g. “This Belongs To”).
Please note that we recommend keeping things short and sweet. For example, while phone numbers fit neatly onto one line, we don’t recommend requesting an address or email address because these usually need a lot more characters and result in a very small font size.
We recommend using the default “Name on two lines” unless you only want a very small amount of text. For example, if you are requesting just a first name OR a surname you can use the “Name on one line” option to increase the font size on your labels.
Stikins are printed with a centralised layout, so that your text sits neatly in the centre of your labels.
FAQs About Packs Of Stikins Name Labels
Stikins are sold in four pack sizes: 30 labels, 60 labels, 90 labels, or 120 labels per pack.
Sorry, but all of the labels within a pack must be printed with the same text. If you want to use your name labels for two or more people you could try the following:
- Request a surname only (or “Surname Family” / “Family Surname”) and share a pack.
- Request an initial and surname if your family members share an initial.
- Request a blank line and a surname so you can write in the name you need using a suitable laundry pen.
- Request two names and cut them up to create individual name labels (e.g. enter "Name/Initial 1 Surname Name/Initial 2” on one line or enter "Name 1" on line 1 and "Name 2" on line 2).
- Request two names and share (e.g. “Name 1 & Name 2” on line 1 and “Surname” on line 2).
Each pack of name labels is packed into its own bag, which is printed with a copy of our Instructions For Use.
FAQs About Ordering Stikins Name Labels
You can order through our website, by phone (Mon-Fri, 9am-5pm), or by post (using the order form on our Parent Leaflets).
We also accept orders from groups and organisations (e.g. schools, nurseries, nursing homes and residential care facilities, activity groups etc) via email.
We offer a variety of payment options depending on how you choose to order:
- Website: pay by debit/credit card or Paypal
- By Phone: pay by debit/credit card
- By Post: pay by cheque or postal order
Groups and organisations ordering on behalf of students, members, or residents can also pay by BACS transfer.
Online payments are handled by our payment gateway providers (Sagepay and Paypal) and your data is encrypted and transmitted using industry standard security protocols. We do not see or store any account/card details during or after your online transaction.
Get in touch with us as soon as you can. We aim for same day despatch wherever possible, which means that you'll need to alert us to any mistakes as quickly as possible. As you checkout you will have the opportunity to review the details of your order - please do so carefully. You will also be taken to a confirmation page, which contains the final details of your order AND be sent an order confirmation email. Again, we recommend checking that all of the details you have entered are correctly - including the personalisation you have requested, the contact information you have supplied, and your delivery address.
If it has been more than FIVE WORKING DAYS, please contact our Customer Service Team to let us know.
Orders are sent by Royal Mail's first class service and we allow five working days for these items to be delivered. First class mail is NOT a guaranteed next day delivery service and we will not be able to help until five working days have passed.
If you have upgraded to our Special Delivery service and your name labels have not arrived by 1pm on the next working day, please contact our Customer Service Team so we can investigate further on your behalf.
We run a school fundraising scheme, which allows schools and other groups to raise money by earning commission on sales of our name labels. If your child’s school is signed up to our scheme, they will have a unique fundraising number - if you quote this when you buy name labels from us, your order will be added to their commission earnings.
If you forget to enter your school's fundraising code or you don't know what code to use, you can get in touch with our Customer Service Team and we will add the correct number to your order.
Please note that school fundraising numbers are used for the sole purpose of tracking the amount of commission earned by our fundraising partners - they are not discount codes.
FAQs About The Price Of Stikins Name Labels
All of our prices include VAT and standard UK delivery (Royal Mail's first class service).
No – unless you choose to upgrade to a guaranteed next day delivery option. This uses Royal Mail's Special Delivery Guaranteed Service (which guarantees delivery on the next working day by 1pm) and costs an additional £6.30. You can upgrade to special delivery online or by phone.
If you are happy with standard delivery (Royal Mail’s first class service), you simply pay the price you see on our website!
Yes! Currently, we offer a 10% discount to customers who order 4 or more packs of name labels.
If you don't need four packs, we are more than happy for friends and family groups to order together to qualify for the discount.
We also offer discounts to residential care homes and nursing facilities who order labels on behalf of their residents. Visit our Nursing Home Name Labels page or contact our Customer Service Team to find out more.
From time to time we may offer additional discounts and special offers. These offers will be advertised on our social media pages and blog or will be sent to existing customers by email.
Stikins are multipurpose labels that can be used to label all kinds of items (so you only need the one pack of labels for clothing and personal items). We recommend choosing one of our larger pack sizes (N120 or N90). These packs have the lowest price per name label and any labels that you don't use right away can be stored away for future use. A lot of our customers like to have a few extra labels on hand for those emergency "on-the-way-out-of-the-door" applications).
FAQs About Despatch & Delivery Of Stikins Name Labels
All orders are made and despatched same day – Monday to Friday, up to 3pm. Orders placed after 3pm, over the weekend, or during holidays (i.e. Christmas, Easter, and any Bank Holidays) will be made and despatched on the next working day.
If you order online, you will be given an expected despatch date as you checkout, while our Customer Service Team can let you know when your order will be despatched if you order by phone.
Standard delivery is by Royal Mail’s first class service. While Royal Mail aim to deliver first class items on the next day, it is not a guaranteed service. Around 93% of first class items arrive the next day and the rest usually take just a day or two extra (especially in the London area) - although it is possible for items to take up to five working days to be delivered.
We also offer a special delivery service; this uses Royal Mail's Special Delivery Guaranteed Service, which guarantees that your labels will be delivered on the next working day by 1pm.
Yes; our special delivery service uses Royal Mail's Special Delivery Guaranteed Service. Items sent on this service are delivered by 1pm on the next working day. It costs £6.30 to upgrade to this service and you will need to sign for your purchase on delivery.
You can upgrade to Special Delivery online or by phone. We need to receive your order by 4pm at the very latest to give us enough time to print and pack your labels for same day despatch. We also have additional special delivery options if you need guaranteed delivery on a Saturday or require a pre-9am delivery. You will need to place your order by phone to request one of these options.
Yes; simply enter your billing address first and then check the box to enter a different shipping address.
Sorry but we are only able to deliver orders to UK addresses. We do, however, have a sister company called Madebuy; they supply Stikins name labels via Amazon and eBay and offer shipping to a number of worldwide destinations.
All of our orders are despatched in small C5 envelopes (or C4 envelopes for larger orders), which will easily fit through any standard letter box.
Orders with a value of more than £34 are put on the Royal Mail's Signed For First Class Service for additional security. This service does require a signature on delivery, as do our Special Delivery options. If no one is available to sign for your order, it will be taken to your local Post Office Collection Point (and a "While You Were Out" card should be left for your attention).
If you aren't sure if you will be available to sign for your labels, you can request delivery to an alternative address.
FAQs About Using Stikins Name Labels
Every pack of labels contains a set of instructions for use, which can also be found on our website here.
- Ensure your item is completely clean and dry.
- Carefully peel a name label from the backing paper, trying to avoid touching the adhesive as much as possible.
- Apply the name label onto your item and use your thumb to firmly smooth it down to ensure that the adhesive fully bonds with your item.
Stikins must be applied onto the wash-care label of clothing and fabric items. When used as shoe labels they should be applied onto the side wall or beneath the tongue of each shoe. For all other personal items, simply stick your name labels directly onto the surface of each item.
NO! The unique Stikins adhesive means that your name labels will simply stick in and stay in – absolutely no sewing or ironing required.
In fact, it's best to avoid ironing directly over your labels as the heat will cause the synthetic materials to melt and shrivel up.
Yes. Stikins name labels have been independently tested using the BS EN ISO6330 wash test procedure for 40 washes at 40 degrees and undergone six months of additional in-house testing in both washing machines and tumble dryers.
Yes. Stikins name labels are completely safe to use on items that may need to go in a microwave or dishwasher, such as lunch boxes and water bottles.
You can store your name labels so that you can use them as and when you need them. We recommend that you keep your labels in their original packaging and that you put them somewhere dry, out of direct sunlight, and preferably at a steady room temperature.
No. You should take care to avoid ironing directly over your name labels once they have been applied. The heat of your iron will melt your labels if they come into direct contact.
Sorry, no. Modern clothing is made from a myriad of different materials and material blends. It is possible that our name labels will stick successfully onto some of these materials but, because we cannot test them all, we cannot guarantee that Stikins will stick directly onto clothing.
Wash-care labels, however, are made with a particular type of material and this is where Stikins were placed during testing. We can therefore guarantee that your clothing labels will work if you apply them to the wash-care label and this is why we recommend applying your name labels onto the wash-care label of clothing and fabric items.
Unfortunately, stick on name labels don't cope well with socks. This is because there is no wash-care label and the surface is constantly flexing around the foot, which prevents the adhesive from forming - and maintaining - a successful bond. If you do apply name labels onto socks, it is likely that they will remain in place for a short period of time but will eventually peel off.
Stikins are easy to use as shoe labels. We recommend that you apply them under the tongue of the shoe or onto the side wall. Avoid applying your name labels onto the floor of the shoe (where they would lie underfoot) as the friction generated during movement will cause the print to wear away.
Waiting for 24 hours gives the adhesive on your name labels enough time to completely strengthen and set.