Where are my name labels?

Where are my name labels?

If your order has not arrived AND it has been MORE than FIVE WORKING DAYS since you placed your order, please contact our Customer Service Team to let us know.

All orders are sent by Royal Mail's first class service as standard and we allow five working days for these items to be delivered. First class mail is NOT a guaranteed next day delivery service and we will not be able to help until five working days have passed. Around 93% of first class mail is delivered on the next day; in our experience, most first class items that don't arrive next day tend to only take a day or two extra (especially in extended postcode regions and in the London area), with a very small percentage taking the full five working days to arrive.

If you have upgraded to our Special Delivery service and your name labels have not arrived by 1pm on the next working day, please contact our Customer Service Team so we can investigate further on your behalf.

All of our orders are despatched in C5 envelopes, which should fit easily through standard letter boxes. Please note that orders with a value of £36+ are put on Royal Mail's Signed For service for additional security and this service does require a signature on delivery - as does our Special Delivery service. If you are not available to sign for your name labels, your order will be taken to your local Post Office collection point and a "While You Were Out" card should be left for your attention.

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