We understand that users of our site want to know that their data will not be used for any purpose unintended by them, will be processed and stored securely, and will not fall into the hands of a third party. We take care to safeguard the privacy of our customers and treat customer information as confidential. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please get in touch to let us know.
1 Basic identification and contact information; name and contact information.
This information is used:
1.1 to provide you with the services that you request;
1.2 to confirm that we have received your order and to provide status updates when your order is processed;
1.3 to maintain our accounts;
1.4 to issue invoices and/or receipts;
1.5 to send you requests to review our products (we send TWO review emails per order);
1.6 to enable us to answer your enquiries;
1.7 for verifying your identity for security purposes;
1.8 to provide you with updates and information about our products and services;
1.9 to help make our website as useful to you as possible;
From time to time we may send you news and updates about our products and services. We will send no more than five email communications per year. You can opt out at any time by contacting us directly or by using the unsubscribe link in our emails.
2 Browser information and website activity
We may collect additional information about your browser and operating system, about your internet location (including your IP address, domain type, the URL you were directed from etc), about the country and area code where your device is located, and details about how you interact with our website (including the pages you visit and any search terms you enter). This information is used in a collective way (without reference to identifiable individuals) to allow us to monitor the performance of our website, for quality control, and for improving our site.
These are small text files stored on your device when you visit certain pages on our website. They help us to keep track of what you have added to your basket and to monitor how users are interacting with our website (so we can analyse our website performance and make improvements). You can use your browser settings to control the type of cookies that your browser will accept and when/if your browser deletes any cookies stored on your device. Please note that if you disable all cookies, you may not be able to use all of our website services.
4 Payment information including credit card and debit card details
This information is used to obtain payment for goods and services you have ordered from us. This information is taken through a secure page which uses 128 Bit SSL Secure Encryption. Such information is automatically encrypted as soon as you confirm it and passes in encrypted form to one of our Payment Gateway Providers (these are Sagepay and Paypal). They receive the information required to verify and authorise your payment; we do not see or store any payment details.
5 Business information
This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
6 Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
7 Unlawful Access
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out above, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
8 Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. You may also contact us to request that we delete any personal information that we store about you.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact David Worgan at:
Label Planet Ltd, Wilbraham House, Unit 2 Alvaston Business Park, Middlewich Road, Nantwich, Cheshire, CW5 6PF