Posts Tagged ‘FAQ’

Last Posting Dates For Christmas Name Labels

Friday, December 1st, 2017

It is finally December, which means that the Christmas Countdown is officially ON!

It also means that if you’ve been thinking about ordering some Christmas name labels to get yourself organised over the holidays, then NOW is the time to buy!

Christmas is a great time of year to take stock of how much stuff has made it to school and back again safely (and how much hasn’t) and to see what else needs labelling – just in case.

Maybe you need school uniform labels for someone who’s grown a bit (or a lot) over the last few months, name tags for equipment that’s needed for a new class or project starting in January, or perhaps you just need a few extra stick on name labels to help keep a few Christmas presents safe when they inevitably get taken into school for an (un)official show and tell.

If you’ve got a child (or any other family members) with a bit of a reputation for losing things, a pack of Stikins ® name labels might just be the perfect little extra something for their stocking this year.

It’s also a great time to order school name labels on behalf of family and friends – especially those living abroad who will be visiting (or visited) over the holidays.

If you want to order a pack (or two or three or four – or more!) of sticky name labels for delivery BEFORE Christmas – don’t worry! – there’s still plenty of time to make sure that your stick on labels arrive before the big day.

SWIFT & SPEEDY DESPATCH

OF SEASONAL SCHOOL NAME LABELS

We print, pack, and post our name labels every day, Monday to Friday, up to 3pm – which means that ALL orders received before 3pm are sent out SAME day, while orders received after 3pm (or over the weekend) are sent out on the NEXT working day.

We send all of our orders via Royal Mail’s first class service as standard (free of charge) and you can also upgrade to a next day delivery service (shipping: £5.75) or a Saturday delivery service (shipping: £8.75) to make sure that your name stickers arrive safe and sound as soon as possible.

To upgrade to our special delivery options, please give us a call on 01270 668076; this allows us to ensure that your order will DEFINITELY be despatched same day for next day delivery.

DELIVERY DEADLINES TO AVOID

A CHRISTMAS DISAPPOINTMENT

If you do want to order name labels for clothes and other items – and you need them to arrive BEFORE Christmas – then we strongly recommend upgrading to our next day delivery service.

We also recommend ordering as soon as possible to avoid disappointment – especially if you are relying on our standard delivery service; Royal Mail do NOT guarantee that first class items will be delivered next day and this service can experience delays as we get closer to Christmas.


If you find that ordering name labels has slipped your mind, these are the very last posting dates for orders of Stikins ® name labels:

Delivery to Europe: last posting dates vary by country with some being as early as the 6th December and others being as late as 13th-15th December; you can get in touch with us to find out the last posting date for your intended shipping destination BUT we strongly recommend ordering THIS WEEK to give your name labels plenty of time to arrive.

Delivery to the Republic Of Ireland: we despatch orders via Royal Mail’s International Standard service, which means the last posting date is Friday 15th December.

This service may be delayed so we recommend ordering as early as possible for pre-Christmas delivery.

Standard Delivery to the UK: Royal Mail’s First Class service has a last posting date of Wednesday 20th December.

This service may be delayed so we recommend ordering as early as possible for pre-Christmas delivery OR upgrading to a special delivery service.

Special Delivery to the UK: special delivery is via Royal Mail’s Special Delivery Guaranteed service, which has a last posting date of Thursday 21st December.

If you find yourself leaving things to the VERY last minute this year, we can despatch name labels on Friday 22nd December for delivery before Christmas, providing you upgrade to the Royal Mail’s Saturday Delivery Guaranteed service.

Remember, if you want to upgrade to one of our special delivery options at ANY time during December, you will need to call our Customer Service Team to do so – this allows us to make sure that your sticky name labels are made and despatched on the same day you order.

Stikins ® Name Labels – Name Tags For Nursing Homes, Care Homes & Residential Care Facilities

Friday, November 17th, 2017

While most Stikins ® name labels are bought (by parents) for use as school uniform labels, clothing labels, general purpose school labels, and name stickers for just about everything else, we have also found that a number of our customers have given us really positive feedback about using our self adhesive name tags on the belongings of relatives or friends who are living in a nursing home, care home, or residential care facility.

Stikins ® name labels are a really simple solution to the problem of labelling multiple items quickly and securely; our multipurpose sticky name labels can be stuck onto the wash-care labels of clothing and fabric items or directly onto personal items, including books and photo albums, glasses cases and pill boxes, and food and drink containers.

Nursing homes and care homes rely heavily on the use of shared spaces and facilities (including kitchens and laundries), which makes it all too easy for items to be misplaced or mixed up. Adding stick on name labels to clothing and personal belongings is a really easy way to make it straightforward for residents, visitors, and members of staff to return items to their rightful owners.

Each name label measures 30mm wide by 15mm high, which makes them a discrete addition to any item but also provides plenty of room to add a name (with the option to add a room number as well). They simply peel off their backing sheet and then stick on and stay on – whether you use them as name labels for clothing, shoes, bedding, boxes, containers, or individual personal belongings.

Our name labels use a unique and powerful adhesive to remain firmly stuck in place, which means there’s absolutely no ironing and no sewing required. The adhesive also means that you can use one pack of our stick on labels for clothing, fabric items, and personal possessions so there’s no need to buy different types of name labels (e.g. sew-in name labels, iron-on name tapes, clip on name tags, or name stamps) for different items – these stick on name labels can be used to label pretty much everything and anything.

Orders can be placed anytime online (simply visit www.stikins.co.uk) or you can call our Customer Service Team Mon-Fri, 9am-5pm to order by phone. We print name labels every day, Monday to Friday, which means that most orders will be despatched same day (up to 3pm; orders placed after 3pm or over the weekend will be despatched next working day). Our prices are inclusive of VAT and standard delivery (Royal Mail’s first class service) with the option to upgrade to a guaranteed next day delivery service if you need to receive your name labels quickly (for example, if a friend or relative is transferred to a care home or nursing home at short notice).

While individuals can place their own name label orders (or order on behalf of a friend or relative), we are also happy to deal with nursing homes and care homes directly. If you need to order a large number of name label packs, you can simply email us the list of names (and room numbers) you would like printed and we offer a 10% discount to all nursing and care homes who order name labels on behalf of their residents.

FAQs – Ordering Stikins ® Name Labels From Label Planet

Friday, August 11th, 2017

Here at Label Planet, we designed our stick on name labels with busy families in mind, which means we’ve tried to make our products AND our services as useful and simple as possible – so you have more time (and money) to get on with the important things in life.

Ordering name labels and labelling school uniform and equipment is never going to be the most fun task that parents have to deal with over the summer holidays BUT name labels are an incredibly simple way to avoid the hassle of a child returning from school missing an all-important item of their school uniform (or one of those essential “extras” that they simply can’t do without). So, to avoid the tears and tantrums (and the subsequent lightening of your purse or wallet) that go hand in hand with lost property, here’s a quickfire FAQ to guide you through the process of ordering Stikins ® name labels from Label Planet.

HOW DO I ORDER NAME LABELS FROM LABEL PLANET?
You can order Stikins ® name labels online, by phone, or by post.

Online
Visit stikins.co.uk and click on the “Buy Stikins ®” button; enter the text you want printed on your name labels and select a pack size (if you are ordering the Stikins ® Name Label Kit, leave the text fields blank). Add your pack of name labels to your basket and then choose whether you want to add another pack (“Enter More Names”) or to checkout. Fill in your delivery details and make payment by debit/credit card or by Paypal.
Double check the confirmation page and/or confirmation email to make sure that all of the details you have provided for your order are correct.

By Phone
Call us on 01270 668076; our Customer Service Team is available Monday to Friday (9am-5pm). Let us know what packs you would like to order (and the text you would like printed on each one), your delivery information, and make payment by debit card or credit card.

By Post
Fill in the order form on the back of our Parent Leaflet; we send out a leaflet with every order and you can download a digital copy from our website – leaflets are also handed out by schools who have joined our Fundraising Scheme. Let us know what packs you would like to order and the text you would like printed on each one, along with your delivery information. Post your order form to us along with a cheque for payment to Wilbraham House, Unit 2 Alvaston Business Park, Middlewich Road, Nantwich, Cheshire, CW5 6PF.

WHAT TEXT SHOULD I PUT ON MY NAME LABELS?
It’s up to you to decide what you want printing on your name labels but we do have a few tips to help you decide:

  • Most customers request a first name (top line) and a surname (bottom line) OR a full name (top line) and a phone number (bottom line).
  • We recommend that you request no more than two pieces of information – you could choose a piece of contact information, a class/form/year name, a medical/allergy alert (e.g. Nut Allergy), or a friendly message (e.g. “Please Return To” // “This Belongs To”).
  • Our name labels are one size only and the font size will be reduced to allow your text to fit neatly within those dimensions (30mm wide by 15mm high), so you should try to keep things short and sweet. We recommend adding no more than 15-20 characters per line; while you can enter more characters than this, you will find that the font size is significantly smaller.
  • We can only print alphanumerical characters and basic punctuation marks; we cannot print images or emoji.
  • We cannot split packs between different names or text; every label within a particular pack is printed with the same text. You can, however, be a bit creative with the text you request so that you can share the labels (e.g. adding a surname only or including all of the names) OR you can opt for our Stikins ® Name Label Kit, which contains 60 blank labels and a pen so you can personalise each label as you wish.
  • If you want to leave one line blank, please use the space bar on your keyboard to add a single blank space to the text box for that line.

WHAT IS A SCHOOL FUNDRAISING NUMBER?
We run a Fundraising Scheme for schools and PTAs (and other groups), which allows them to raise money by earning commission on sales of name labels. They are assigned a unique fundraising number and any order we receive where that number is quoted will earn commission for the school, which they can then use for any ongoing projects or fundraising targets that they are working towards.

If your school has given you a fundraising number to quote, simply enter the number into the Fundraising Number box at the bottom of the product page (just above the “Add to basket” button), quote the number when you order by phone, or fill in the Fundraising Number box on the order form. If you forget to add your school’s fundraising number you can get in touch with us by phone or email and we can add the number to your order retroactively.

Please note that the Fundraising Number is NOT a discount code; quoting the number means that your order will help to raise money for your child’s school and does not apply a discount to your order when you checkout.

HOW LONG WILL IT TAKE FOR MY LABELS TO ARRIVE?
We print name labels every day so any order we receive by 3pm will be printed and despatched same day – orders placed after 3pm, over the weekend, or on a bank holiday will be printed and despatched on the next working day.

All of our UK orders are despatched via Royal Mail’s first class service as standard; around 93% of these items are delivered on the next (working) day, with the rest taking a day or two extra depending on the service level in your area.

I NEED MY LABELS URGENTLY – CAN YOU HELP?
We know that it’s all too easy to forget to order name labels or to find that you’ve not ordered enough to get EVERYTHING labelled, which may mean that you end up needing your labels in a hurry. In addition to despatching orders same or next working day, we also offer a guaranteed next day delivery service; this guarantees that your order will be delivered next day by 1pm and costs £5.75. We must receive your order before 4pm so we have time to make and despatch your name labels same day and so you can only request this service by phone.

I’VE MADE A MISTAKE ON MY ORDER – WHAT SHOULD I DO?
When you complete an order online, you will be directed to a confirmation page showing the details of your order AND you will receive a copy of that page in a confirmation email (along with an email from Sagepay, our payment gateway provider, confirming that your payment has gone through successfully). We STRONGLY recommend that you read through the confirmation page or email to make sure that all of the details in your order are correct because, as we state on our product pages, “WE WILL PRINT EXACTLY WHAT YOU ENTER”.

If you find a mistake, simply get in touch with us as soon as possible to let us know – you can give us a call or simply send us an email with the corrections that you need making and we’ll get your order updated on your behalf.

Remember, our Customer Service Team is always on hand if you need any help or advice when it comes to ordering your own set(s) of Stikins ® name labels; simply give us a call or send us an email and we’ll be happy to help.

Check Out What’s New This Summer From Stikins ® Name Labels

Friday, May 5th, 2017

Here at Label Planet, we want our products and services to be the best they can possibly be – which is why we work hard each and every year to find NEW ways to help our customers AND to improve our OLD ways to make them even better than they were before!

Take our Stikins ® name labels; we’ve been selling Stikins ® since 2003 and we really believe that these labels are a brilliant solution to the problem of labelling items safely and securely (you don’t have to take our word for it though – we’ve received over 5,000 independent reviews from parents and families who have already tried our name labels for themselves).

However, we also know that there’s always room for improvement and we’ve launched several new and/or improved versions of our name labels (in 2010, 2013, 2015, and 2017). This year, we’ve actually gone one step further by improving the OLD version of our Stikins ® (by developing a new unique Stikins ® adhesive) AND introducing a NEW version of our Stikins ® (in the form of the Stikins ® Name Label Kit).

The unique Stikins ® adhesive is even better than our previous adhesive and has been developed using the latest materials and manufacturing processes; this adhesive is ONLY available on Stikins ® name labels and is designed to make absolutely sure that our multipurpose name labels will simply stick on and stay on!

The Stikins ® Name Label Kit contains sixty blank Stikins ® name labels and a pen so you can personalise each and every label exactly as you wish – so you can share the pack between as many different people and purposes as you like. These name labels are made with the same material and Stikins ® adhesive as our printed name labels but have a special “write-on” matt finish.

We’ve also been working on our website to make it an even more detailed and useful resource for our customers and fundraising partners.

STIKINS ® NAME LABELS: we’ve updated our information pages to provide customers with everything they need to know about our name labels, including a completely updated Frequently Asked Questions page to help answer questions and queries that parents may have about how to order and/or use Stikins ® name labels. We also offer customer service through our Customer Service Team who are available to help via email and phone – Monday to Friday, 9am to 5pm.

Find out more about Stikins ® on our Stikins ® Information Page or get the answers to your questions on our new look FAQs Page.

SCHOOL FUNDRAISING WITH STIKINS ®: we run a fundraising scheme that allows schools and PTAs (and other groups) to earn up to 30% commission on sales of name labels. The scheme is completely free to join and provides year round fundraising with only the minimal input required; we allocate each school or PTA with a fundraising number (which parents quote when they order from us) and supply free resources (such as leaflets and samples) to help our partners promote the scheme to parents.

Visit the Fundraising Home Page to find out more.


Please note: we are no longer selling mixed packs of Stikins ® name labels and silver name labels (product codes: M240 and M120); however, both items are still available to buy as individual product packs.

Name Label FAQs – Packs, Prices, & Payment Methods

Friday, February 10th, 2017

With a new year underway, we thought we’d put together a quick and simple list of all of the answers to our most frequently asked questions about our packs, prices, and payment methods.

What pack sizes are available?
We currently offer four different packs, with four or two pack sizes available for each as follows:

Stikins ® name labels Silver name labels Trons ® name transfers Combination packs
N120: 120 Stikins SN120: 120 labels T140: 140 Trons M240: 120 Stikins + 120 silver labels
N90: 90 Stikins SN90: 90 labels T105: 105 Trons
N60: 60 Stikins SN60: 60 labels T70: 70 Trons M120: 60 Stikins + 60 silver labels
N30: 30 Stikins SN30: 30 labels T35: 35 Trons

 

What do I get in a pack of labels?
Our Stikins ® and silver labels are sent out in packs made up of sheets with 30 name labels per sheet (six rows of five labels); each pack is placed into its own plastic wallet, which has a copy of our Instructions For Use printed on the back. Our Trons ® name transfers are sent out in packs made up of sheets with 35 transfers per sheet (seven rows of five transfers); each pack is placed into its own plastic wallet, which also contains an Instructions For Use sheet and two sheets of silicon (to be used when applying your Trons ®) for each sheet in your pack.

Can I split a pack between different names?
No; every label within a pack must be printed with the same information. You can, however, request text that will allow you to share labels amongst two or more people. For example:

  • Request a surname only to share labels between family members (or an initial and a surname if possible)
  • Request two names (one on each line) and cut your labels in half
  • Request two names as “Name 1 & Name 2” or “Name 1 Or Name 2” and share
  • Request blank labels or a blank line so you can write in the name you need (with a laundry pen)
    Use the spacebar on your keyboard to enter a single blank space in the line(s) that you want leaving blank.

How much does a pack of labels cost?
Our prices for 2017 are as follows:

N120, SN120, T140: £13.50 N60, SN60, T70: £9.00 M240: £20.00
N90, SN90, T105: £11.50 N30, SN30, T35: £6.50 M120: £11.50

Please note that we have increased prices this year; we feel that this is a fair price for our current products as we have invested in making sure that our name labels are made with the best and most advanced materials (to ensure they work as effectively as possible for our customers) and we do not increase our prices every year just for the sake of it. Our last price increase was in October 2013 (40 months ago).

 What is included in your prices?
All of our prices include both VAT and standard UK shipping.

Do I have to pay for shipping?
Our prices included standard UK shipping so you won’t have to pay any extra for shipping UNLESS:

  • You choose to upgrade to our guaranteed next (working) day delivery service for £5.75.
  • You choose to have your labels delivered to a non-UK address; shipping is charged at £1.50 per pack and we currently offer delivery to the following countries:
    Andorra, Austria, Belgium, Bosnia-Herzegovina, Channel Islands, Corsica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey

Do you offer any discounts?
At the moment, we are currently running a special offer of a 10% discount on ANY order for FOUR or more packs. If you add four (or more) packs to your basket, a 10% discount will automatically be applied to your order when you checkout.
From time to time, we may offer other discounts as part of limited time only offers; we will advertise these offers on our website, blog, social media pages, and via email to customers who have opted to receive such emails from us.

We also offer a 15% discount to nursing homes and residential care home facilities who wish to order name labels in bulk on behalf of their residents – please contact our Customer Service Team for more information.

What is the most cost effective pack to order?
Our larger packs (N120, SN120, T140, M240) are the most cost effective options as they have a lower price per label than our smaller packs AND you don’t have to use all of your labels at once – so you can use some and then store the rest away for future use.
You must store your name labels in a suitable place to ensure that they retain their original quality; we recommend keeping them in their original packing and putting them somewhere dry, out of direct sunlight, and preferably at room temperature.

We also recommend choosing our Stikins ® name labels; these multipurpose name labels can be used to label clothing and fabric items AND personal items, which means you only need to buy the one pack to be able to label all of your items.

How do I (order and) pay for my name labels?
We offer a variety of payment methods, depending on the way you choose to place your order:
Ordering online: order at any time and pay by credit/debit card or via PayPal
Ordering by phone: order Monday-Friday (9am-5pm) and pay by credit/debit card
Ordering by post: order at any time and pay by cheque

If you have any other questions, please feel free to take a look through our Frequently Asked Questions page and other information pages, or get in touch with our Customer Service Team if you need to discuss your particular requirements or need assistance placing an order.

FAQ Special – All The Answers You Could Need For Questions & Queries About Despatch & Delivery!

Monday, November 21st, 2016

If you’ve got any questions about our despatch and delivery service then this is the blog post for you!

DESPATCH:
When will my labels be despatched?
We print name labels every day so ALL orders we receive by 3pm, Monday-Friday, will be made and despatched the same day. If you order after 3pm or over the weekend, your order will be despatched on the next working day.

How will my labels be despatched?
Each pack of name labels is individually packed and then put into a C5 (A5) envelope along with a re-order form and a receipt; all of our orders are sent out via Royal Mail’s first class service as standard.

DELIVERY:
How long will it take for my labels to be delivered?
Royal Mail state that they AIM to deliver first class post on the next (working) day but they DO NOT GUARANTEE this and it can take a few extra days for orders to be delivered – particularly if you are in London or an outlying area of the UK.

Do I have to be at home to accept delivery?
Our envelopes will easily fit through a standard letter box so you don’t necessarily need to be at home to accept delivery; HOWEVER, we do put larger orders with a value of over £35 onto the Royal Mail’s signed for service, which will mean that these orders require a signature upon delivery – and will be taken to your local post office if you are out. If you choose an upgraded delivery option, your order will also require a signature upon delivery.

You can always nominate a different delivery address (such as your work address) to ensure that someone will be available to accept delivery of your order if you wish. Simply fill in your billing address and then check the option to enter a different address as your shipping address.

How much does delivery cost?
Our standard UK delivery is included in the prices you see on our website (which also include VAT!); you won’t have to pay extra for shipping unless you choose to upgrade to a special delivery option or want your labels to be delivered to a non-UK address (see below).

Do you offer upgraded delivery?
Yes! You can opt to upgrade to a guaranteed next (working) day delivery option if you absolutely positively need to receive your name labels in plenty of time for an upcoming deadline (such as the start of new school term or a big residential trip).

This service costs £5.75 and can be requested by contacting our Customer Service Team on 01270 668076.

Can I request delivery outside of the UK?
We do accept orders for a limited number of non-UK countries; shipping costs £1.50 per pack and will be automatically added to your order total as you checkout. To enter a non-UK address, you can either select the NON-UK Address option as you checkout (if your billing and shipping addresses are both non-UK addresses) or you can select the UK Address option if your billing address is in the UK and then use the checkbox to add a non-UK delivery address.

Currently, you can request delivery to the following countries via our website:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Channel Islands, Corsica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey

If your country isn’t listed here, you may wish to try our sister company, Madebuy, who sell genuine Label Planet products via Amazon and eBay and offer shipping to a larger number of destinations worldwide.

What should I do if my order doesn’t arrive?
GET IN TOUCH WITH US!

We despatch all of our name label orders on the same or next working day, which means they should arrive with you within a few days. As their first class service is NOT a guaranteed service, we allow the Royal Mail FIVE working days to deliver items, so if your labels have not arrived after a week, please get in touch with us as soon as you can.

If you are ordering items to a non-UK address, please note that delivery will take a little longer; we use Royal Mail’s International Standard service, which they aim to deliver to “Western European” countries in 3-5 working days and to “Rest of the World” countries in 5-7 working days.

To avoid delivery delays, we highly recommend taking a moment when you order to double check ALL of the details that you have entered – including your delivery address – to make sure that your name labels arrive safely (and are printed correctly).

Hopefully, this FAQ special has answered all of your questions and queries about our despatch and delivery service BUT if we haven’t answered your issue, please get in touch with our Customer Service Team. You can find a full list of contact information on our “Contact Us” page and we’ll be happy to help with any questions or queries about despatch and delivery or to get your order upgraded to our special delivery service.

Tips About Text – Name Label FAQs About Fonts, Names, & Special Characters

Monday, November 14th, 2016

If you’ve never ordered name labels before you might be a bit confused about what information you should request on your name labels. This blog post should give you a bit of helpful advice to make sure that your name labels have the perfect print for you!

As a personalised product, it is ultimately up to you to decide what text you want to include on your name labels BUT there are a few things to think about to make sure that your name labels are as effective as possible.

THE FONT
All of our name labels are printed with a bold, black font; we do not offer any other font colours or styles.

The font size is determined by how many characters you request on your labels. Our name labels measure 30mm wide by 15mm high (Stikins ®) or 35mm wide by 15mm (Trons ®) only – they DO NOT GET BIGGER OR LONGER to allow your text to fit. Instead, our system will count up the number of characters you have requested on each line and then REDUCE the font size until it is small enough to allow all of those characters to fit onto your name labels.

To get a bigger font size, therefore, you should keep your information short and sweet. You CAN request up to 30-35 characters per line but we would advise using no more than 20. Most of our customers request a name only, although you can comfortably fit a name (first name and surname) on the top line and a phone number on the bottom line. If you want the largest font size possible, you would need to use a single name only (e.g. just a surname).

We DO NOT recommend including addresses or email addresses (as these tend to use up a LOT of characters), or trying to include more than TWO bits of information on your name labels.

THE TEXT
Our name labels can ONLY be printed with standard alphanumeric characters (A-Z and 0-9); we cannot print any images or emojis – although we can print emoticons made out of standard characters and punctuation marks (^__^).

We can also print the following accented characters from the standard European keyboard:
À Á Â Ä Ã Å Æ à á â ä â å æ È É Ê Ë è é ê ë Í Î Ï ì í î ï Ô Ö Õ ò ó ô ö õ Ù Ú Û Ü ù ú û ü Ç ç Ñ ñ Ý Ÿ ý ÿ Ø ø Ð ð ß ƒ

THE LAYOUT
When you order name labels from us, you will be asked if you want your text on one line or two lines. The default option is TWO LINES and we recommend leaving this option selected unless you are entering a short amount of information only. For example, if you are using a single name (e.g. surname only) or want labels printed with a single word then you could choose the one line option to increase the font size. If you are entering two pieces of information (e.g. a name and a phone number), we recommend adding one piece of information to the top line and one piece onto the bottom line.
We have a set of printed examples for you to look at on our website so you can see how different amounts and layouts of text will look when they are printed.

TIPS FOR CHOOSING YOUR TEXT:
Names: you can choose to add a name in ANY format you like:

  • JUST a first name, surname, or nickname
  • A first name and a surname
  • A first name, middle name(s), and a surname
  • A first name, surname, and a nickname (an ideal option if you are ordering name labels for someone who is ONLY known by their nickname and not their given name)

Messages: you can also choose to add messages to your labels, such as:

  • “Please Return To”, “Property Of”, or “This Belongs To”
  • Medical or allergy information that can act as a medical alert in the event of an emergency

Contact Information: you could add a piece of contact information to help make it easier for lost items to be returned to you:

  • Add a home number or mobile number (we do NOT recommend adding both, if you also want to add a name)
  • Add an email address (we only recommend this if your email address is particularly short, otherwise your font size will be significantly reduced)
  • Add a room number if your labels are for a resident of a nursing or residential care home
  • Add a year/form/class name or school name for children

Sharing A Pack: we CANNOT split a pack between different names; every label within a pack must be printed with the same information BUT if you don’t want to buy a separate pack for each person you need name labels for, you could try one of the following workarounds:

  • Use a surname only so you can share a pack between members of your family
  • Use initials and a surname if your children (or relatives) share an initial
  • Enter two first names onto the top line (e.g. “Name 1 & Name 2”) and the surname on the bottom line
  • Enter two names (one on each line) and cut your labels in half
  • Enter both first names or initials along with the surname and cut off one of them as needed (e.g. request “Name 1 Surname Name 2” on one line and cut off one of the names)
  • Request blank labels or a blank line so you can write in the name or information you need with a suitable pen (e.g. a laundry pen)

Blank Line(s): to request blank labels or a blank line, simply use the spacebar on your keyboard to enter a single blank space into the line(s) you would like to be left blank.
If you would like to leave a blank space at the start or end of a line that you can fill in later (e.g. Room _______), please use the spacebar to create the blank space that you need AND add a note to your order to let us know that this is what you would like to do so that we can double check your order manually to ensure that it prints correctly.

For more answers to Frequently Asked Questions, please take a look at our FAQs page or read through our Blog. If you find that you have a question that our website doesn’t answer, please get in touch with our Customer Service Team who will be happy to help. Alternatively, simply head on over to our site to place an order today!

To Use Stikins ® Or To Use Trons ® – That Is The Question…

Tuesday, October 25th, 2016

Here at Label Planet, we supply two very different kinds of name labels, which means that we often get questions from customers who aren’t sure what the difference is or which ones are the best ones for their needs.

So, we’ve put together this quick-fire guide to help you decide!

What’s The Difference & How Do They Work?
STIKINS ® are stick on name labels that simply peel off their backing sheet and stick onto the wash-care label of clothing (and other fabric items) or stick directly onto personal items. They are made of an extremely flexible plastic with an advanced adhesive. Each of these super slim labels measures 30mm wide by 15mm high and is a white label printed with a bold black font, which means they are easy to read when they are needed but are unobtrusive and discreet when they are not needed. They’re also very smooth, which means they won’t cause any discomfort if they happen to brush against skin when labelled items of clothing are worn.

TRONS ® are iron on name transfers that work in the same way as the transfers used to add designs to T-shirts; each label is made up of a single, extremely thin, layer of material that is impregnated with ink (to form the printed name or information that you want to be displayed) – during application, the transfer fuses and bonds with the material of the item being labelled to effectively become a part of the item itself. This creates a completely permanent name label on any fabric item, with the white background and bold black font making it easy to find and read when needed.

What Items Can They Be Used To Label?
STIKINS ® can be applied to pretty much ANYTHING. They can be used to label any fabric item with a wash-care label as well as personal items, such as bags and shoes, lunch boxes and water bottles, books and stationery kits, or phones and tablets. If you want to label fabric items (such as clothing, bedding and linens, or even toys), you should always apply your Stikins ® to the wash-care label; this is because fabric items are made using so many different material blends it would be impossible for us to test our adhesive on all of them. Instead our name labels have been tested on wash-care labels, which are usually made with one specific type of material. Applying them to the wash-care label also means that the labels tend to be discretely tucked out of the way until they are needed.

The ONLY items that they aren’t much use for are items like socks, which don’t have a wash-care label and are designed to flex around the foot as they are put on, taken off, or worn – this means that they don’t have a stable surface for the adhesive to bond with, which means that the name labels will tend to peel up or fall off. 

TRONS ® can only be applied to fabric items and should be applied directly onto the material of these items (as they don’t tend to bond well with the glossy finish found on most wash-care labels).

How Do I Apply Them?
STIKINS ® simply stick in and stay in; all you need to do is carefully peel each name label off its backing sheet and apply it to the wash-care of your fabric items or directly onto any other personal items you wish to label.

To get the best possible results from your Stikins ®:
Apply them to the wash-care label of fabric items and wash new items of clothing before you apply your name labels. Leave your labelled items for 24 hours before you wash them for the first time to allow the adhesive to fully strengthen and set. When applying Stikins ® onto shoes, you should always apply them onto the side wall or beneath the tongue; if you apply them directly below the heel of the foot, the friction generated by movement will cause the print to rapidly disintegrate and wear away. 

TRONS ® require a little more time (and a lot more patience) but are supplied with a simple six-step set of Instructions For Use leaflet to help guide you through the process:

  1. Find a hard flat surface (not an ironing board), turn the clothes inside out, and set your iron to its maximum heat setting (do not use steam).
  2. Cut or tear your silicon sheet into pieces slightly larger than a single name transfer (each piece should be used once).
  3. Put your garment on the edge of the surface and put a transfer face up on the very edge.
  4. Put a piece of your silicon on top of the label (shiny side down).
  5. Iron over the silicon paper with the tip of your iron; press down firmly and move your iron from side to side for 25 seconds.
  6. Remove the silicon paper (while still hot); allow your transfer to cool and then gently check if the label is completely fused into the item – if it is not, repeat step 5.

So, which should I choose?
It is entirely your decision but you should consider the following:

  • If you need to label a mix of fabric and non-fabric items, Stikins ® are the more cost-effective choice because you can buy one pack to label everything.
  • If you only need to label fabric items, you can choose to just order Stikins ® or just Trons ® but do remember that Trons ® will always require a bit more time and patience to apply correctly.

To place an order, visit our Stikins ® Product Page or our Trons ® Product Page. You can also find out more about our two name label products by visiting our dedicated information pages: Stikins ® Information & Trons ® Information.

FAQ – How Do I Order Stikins ® & Trons ®?

Tuesday, October 18th, 2016

We try to make our name labels as convenient as possible in as many ways as possible so busy parents and families can get their stuff labelled quickly and easily and then get on with the more important things in life – and we’ve applied this to our ordering process as well.

You can choose to order online, by phone, or by post – so you can choose the method that is most convenient for you:

Online:
Visit our website (www.stikins.co.uk) and get started by visiting our Stikins ® name labels product page or our Trons ® name transfers product page. Simply follow the instructions on the relevant product page to select the product/pack size you prefer and enter the text you would like printing on your labels. Enter your billing/delivery information and then choose to make payment by credit/debit card or via your PayPal account.

By Phone:
Call our customer service team (01270 668076) and let us know what products/pack sizes you would like to order, the text you would like printing, and what your delivery address is – payment can be made by credit/debit card.

By Post:
We also have a parent leaflet, which includes a postal order form. These leaflets are included with each order we send out, are distributed to parents by schools and nurseries who have joined our commission scheme, and you can also download a copy from our website. Simply write out the details of the products/pack sizes you would like to order, the text you would like printing, and your delivery address and post the order form to us along with a cheque for payment.

If you have any questions about ordering name labels from us, would like assistance with placing an order, or have any problems with placing an order, please get in touch with our Customer Service Team who will be happy to help.

FAQ – What Does A Pack Of Name Labels Include?

Thursday, October 6th, 2016

Both our Stikins ® name labels and Trons ® name transfers are sold in “packs”, with customers being offered a choice of four pack sizes.

Each pack is individually packed along with a set of instructions for use, so that each pack gives you everything you need to use (and store) your Stikins ® and/or Trons ® as effectively as possible.

FAQs About Packs Of Name Labels:

1. What Pack Sizes Are Available & How Much Do They Cost?
Stikins ® name labels are available in FOUR pack sizes as follows:
N30 – 30 Stikins ® name labels – £6.00
N60 – 60 Stikins ® name labels – £8.50
N90 – 90 Stikins ® name labels – £10.50
N120 – 120 Stikins ® name labels – £12.50

Silver name labels are available in FOUR pack sizes as follows:
SN30 – 30 silver name labels – £6.00
SN60 – 60 silver name labels – £8.50
SN90 – 90 silver name labels – £10.50
SN120 – 120 silver name labels – £12.50

This summer, we also introduced TWO mixed packs as follows:
M120 – 60 Stikins ® name labels + 60 silver name labels – £10.50
M240 – 120 Stikins ® name labels + 120 silver name labels – £18.50

Trons ® name transfers are available in FOUR pack sizes as follows:
T35 – 35 Trons ® name transfers – £6.00
T70 – 70 Trons ® name transfers – £8.50
T105 – 105 Trons ® name transfers – £10.50
T140 – 140 Trons ® name transfers – £12.50

2. What Do I Get In A Pack & How Are They Packed?
Our packs are made up of sheets of either 30 Stikins ®, 30 silver name labels, or 35 Trons ® name transfers on each sheet. Our Stikins ® are packed into plastic wallets, which have Instructions For Use printed on the back, while our Trons ® are packed into plastic wallets, along with a set of Instructions For Use and two sheets of silicon for each sheet of Trons ® (for use during application).

3. Can I Split A Pack?
No; all of the labels within a pack must be printed with the same text. You can, however, use one of our “alternative” suggestions to create a pack that you can share:

  • Just use your family surname (plus a contact number if you wish)
  • Use your family surname and a shared initial (if possible)
  • Add all of the names (for example, enter “Name 1 & Name 2” on the top line and “Surname” on the bottom line)
  • Add two full names and cut your labels in half (or, enter “Name/Initial 1 Surname Name/Initial 2” on one line and cut off one of the names/initials).

For more information about our name labels and name transfers, visit our Stikins ® Information & Trons ® Information pages, visit our Blog and FAQs page for more tips and advice, or visit our product pages (Stikins ® here & Trons ® here) to place an order.