FAQ – How Do I Order Name Labels From Label Planet?

We like to keep things simple so we try to make sure our customers can easily order their name labels in a way that is convenient for them. We accept orders online, by phone, and by post (and for bulk orders from organisations such as schools and nursing or residential care homes we also accept orders by email or fax).

How To Order Online
The majority of our customers order their name labels online from our website, where you can place an order at any time, day or night! Simply select the product(s) you want to purchase, enter the text you want printing, and choose the pack size you prefer. You can pay with a credit or debit card or use your PayPal account.

We highly recommend taking a look at our site even if you know that you’re going to order by phone or by post; our site features a number of useful resources including FAQs, more detailed information about what our products are like and how they work, the latest pricing and delivery information, a blog of useful tips for getting the very best out of your name labels, and downloads of our Instructions For Use and Order Form (in case you need a spare!).

How To Order By Phone
Our Customer Service team is available to take orders by phone between 9am-5pm, Monday to Friday. Simply give us a call to let us know what you’d like to order and we’ll get your order processed for you. You can pay by credit or debit card; if you’ve ordered from us before keep your previous order number to hand for a quick and easy re-order (with or without amends!).

Please note that we are unable to accept American Express cards.
If you want to order online (or by post), remember you can always give us a call first if you’ve got any questions (big or small) about our products or about placing an order.

How To Order By Post
If you’d rather order by post you can simply fill in one of our Order Forms or list the details of what you’d like to order in a letter and post this to us along with a cheque for payment.

Please note that these orders will usually take longer because we have to wait for your order to be delivered to us. If you have any questions or want to double check the details/prices for our products, please give us a call or visit our website for the most up to date information.

How To Order By Email/Fax (Schools/Nursing Homes Only)
Schools and nursing homes are welcome to order from us directly – whether they need to purchase labels on behalf of their students or residents OR they want to purchase name labels for their own use (e.g. to label up equipment that belongs to the school or nursing home).

Schools: send the details of the labels you want to order by email or by fax. For bulk orders, please email the names to us in a spreadsheet with the first names in the first column and the surnames in the second column.
You may request either a Proforma Invoice (for payment with order) or a School Invoice (30 days payment); payment can be made by credit or debit card, BACS transfer, or cheque.

Nursing/Residential Care Homes: send the details of the labels you want to order by email or by fax. For bulk orders, please email the names (and room numbers, if you wish to include these) to us in a spreadsheet with the first names (or full names) in the first column and the surnames (or room numbers) in the second column.
We will send you a Proforma Invoice against which payment can be made by credit or debit card, BACS transfer, or cheque. Please note that we are also happy to offer nursing or residential care homes a discount when they order from us directly; please get in touch with us for more information.

Visit our “Contact Us” page for information about all the different ways you can contact us or get started with an online order now by selecting either “Buy Stikins ®” (to start your order with a pack of Stikins ®) or “Buy Trons ®” (to start your order with a pack of Trons ®).

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