Archive for November, 2016

Reviews News – Thank You For Even More Wonderful Feedback

Monday, November 28th, 2016

We now have over 3,600 merchant reviews and over 1,600 product reviews (more than 5,200 reviews altogether) from our customers – which is absolutely brilliant! A massive THANK YOU to anyone who has taken the time to leave us a review.

We really value getting feedback from customers and read every single review that we receive. Reviews are a great way for us to find out what our customers like about our products and services as well as what they don’t – so we know exactly how to improve our products and service to make them as good as they can possibly be. We also know that they’re really useful for new customers who want to know more about our name labels from people who have used them day after day, year after year to make absolutely sure that our labels are the right choice for them.

All of our customers will receive an email asking them to leave us a review about a week after they order – although you can also leave a review at any time via our website. To take a look through the reviews that we have already received, simply click on the red “Reviews” buttons on the left and right hand sides of our website or scroll to the bottom of our Stikins ® and Trons ® product pages.

Please note: while we encourage customers to give us feedback about our products and services (good or bad), please don’t wait to receive a Review request if you have a problem with your order – get in touch with our Customer Service Team who will be more than happy to help find a solution as quickly as possible.

FAQ Special – All The Answers You Could Need For Questions & Queries About Despatch & Delivery!

Monday, November 21st, 2016

If you’ve got any questions about our despatch and delivery service then this is the blog post for you!

DESPATCH:
When will my labels be despatched?
We print name labels every day so ALL orders we receive by 3pm, Monday-Friday, will be made and despatched the same day. If you order after 3pm or over the weekend, your order will be despatched on the next working day.

How will my labels be despatched?
Each pack of name labels is individually packed and then put into a C5 (A5) envelope along with a re-order form and a receipt; all of our orders are sent out via Royal Mail’s first class service as standard.

DELIVERY:
How long will it take for my labels to be delivered?
Royal Mail state that they AIM to deliver first class post on the next (working) day but they DO NOT GUARANTEE this and it can take a few extra days for orders to be delivered – particularly if you are in London or an outlying area of the UK.

Do I have to be at home to accept delivery?
Our envelopes will easily fit through a standard letter box so you don’t necessarily need to be at home to accept delivery; HOWEVER, we do put larger orders with a value of over £35 onto the Royal Mail’s signed for service, which will mean that these orders require a signature upon delivery – and will be taken to your local post office if you are out. If you choose an upgraded delivery option, your order will also require a signature upon delivery.

You can always nominate a different delivery address (such as your work address) to ensure that someone will be available to accept delivery of your order if you wish. Simply fill in your billing address and then check the option to enter a different address as your shipping address.

How much does delivery cost?
Our standard UK delivery is included in the prices you see on our website (which also include VAT!); you won’t have to pay extra for shipping unless you choose to upgrade to a special delivery option or want your labels to be delivered to a non-UK address (see below).

Do you offer upgraded delivery?
Yes! You can opt to upgrade to a guaranteed next (working) day delivery option if you absolutely positively need to receive your name labels in plenty of time for an upcoming deadline (such as the start of new school term or a big residential trip).

This service costs £5.75 and can be requested by contacting our Customer Service Team on 01270 668076.

Can I request delivery outside of the UK?
We do accept orders for a limited number of non-UK countries; shipping costs £1.50 per pack and will be automatically added to your order total as you checkout. To enter a non-UK address, you can either select the NON-UK Address option as you checkout (if your billing and shipping addresses are both non-UK addresses) or you can select the UK Address option if your billing address is in the UK and then use the checkbox to add a non-UK delivery address.

Currently, you can request delivery to the following countries via our website:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Channel Islands, Corsica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey

If your country isn’t listed here, you may wish to try our sister company, Madebuy, who sell genuine Label Planet products via Amazon and eBay and offer shipping to a larger number of destinations worldwide.

What should I do if my order doesn’t arrive?
GET IN TOUCH WITH US!

We despatch all of our name label orders on the same or next working day, which means they should arrive with you within a few days. As their first class service is NOT a guaranteed service, we allow the Royal Mail FIVE working days to deliver items, so if your labels have not arrived after a week, please get in touch with us as soon as you can.

If you are ordering items to a non-UK address, please note that delivery will take a little longer; we use Royal Mail’s International Standard service, which they aim to deliver to “Western European” countries in 3-5 working days and to “Rest of the World” countries in 5-7 working days.

To avoid delivery delays, we highly recommend taking a moment when you order to double check ALL of the details that you have entered – including your delivery address – to make sure that your name labels arrive safely (and are printed correctly).

Hopefully, this FAQ special has answered all of your questions and queries about our despatch and delivery service BUT if we haven’t answered your issue, please get in touch with our Customer Service Team. You can find a full list of contact information on our “Contact Us” page and we’ll be happy to help with any questions or queries about despatch and delivery or to get your order upgraded to our special delivery service.

Tips About Text – Name Label FAQs About Fonts, Names, & Special Characters

Monday, November 14th, 2016

If you’ve never ordered name labels before you might be a bit confused about what information you should request on your name labels. This blog post should give you a bit of helpful advice to make sure that your name labels have the perfect print for you!

As a personalised product, it is ultimately up to you to decide what text you want to include on your name labels BUT there are a few things to think about to make sure that your name labels are as effective as possible.

THE FONT
All of our name labels are printed with a bold, black font; we do not offer any other font colours or styles.

The font size is determined by how many characters you request on your labels. Our name labels measure 30mm wide by 15mm high (Stikins ®) or 35mm wide by 15mm (Trons ®) only – they DO NOT GET BIGGER OR LONGER to allow your text to fit. Instead, our system will count up the number of characters you have requested on each line and then REDUCE the font size until it is small enough to allow all of those characters to fit onto your name labels.

To get a bigger font size, therefore, you should keep your information short and sweet. You CAN request up to 30-35 characters per line but we would advise using no more than 20. Most of our customers request a name only, although you can comfortably fit a name (first name and surname) on the top line and a phone number on the bottom line. If you want the largest font size possible, you would need to use a single name only (e.g. just a surname).

We DO NOT recommend including addresses or email addresses (as these tend to use up a LOT of characters), or trying to include more than TWO bits of information on your name labels.

THE TEXT
Our name labels can ONLY be printed with standard alphanumeric characters (A-Z and 0-9); we cannot print any images or emojis – although we can print emoticons made out of standard characters and punctuation marks (^__^).

We can also print the following accented characters from the standard European keyboard:
À Á Â Ä Ã Å Æ à á â ä â å æ È É Ê Ë è é ê ë Í Î Ï ì í î ï Ô Ö Õ ò ó ô ö õ Ù Ú Û Ü ù ú û ü Ç ç Ñ ñ Ý Ÿ ý ÿ Ø ø Ð ð ß ƒ

THE LAYOUT
When you order name labels from us, you will be asked if you want your text on one line or two lines. The default option is TWO LINES and we recommend leaving this option selected unless you are entering a short amount of information only. For example, if you are using a single name (e.g. surname only) or want labels printed with a single word then you could choose the one line option to increase the font size. If you are entering two pieces of information (e.g. a name and a phone number), we recommend adding one piece of information to the top line and one piece onto the bottom line.
We have a set of printed examples for you to look at on our website so you can see how different amounts and layouts of text will look when they are printed.

TIPS FOR CHOOSING YOUR TEXT:
Names: you can choose to add a name in ANY format you like:

  • JUST a first name, surname, or nickname
  • A first name and a surname
  • A first name, middle name(s), and a surname
  • A first name, surname, and a nickname (an ideal option if you are ordering name labels for someone who is ONLY known by their nickname and not their given name)

Messages: you can also choose to add messages to your labels, such as:

  • “Please Return To”, “Property Of”, or “This Belongs To”
  • Medical or allergy information that can act as a medical alert in the event of an emergency

Contact Information: you could add a piece of contact information to help make it easier for lost items to be returned to you:

  • Add a home number or mobile number (we do NOT recommend adding both, if you also want to add a name)
  • Add an email address (we only recommend this if your email address is particularly short, otherwise your font size will be significantly reduced)
  • Add a room number if your labels are for a resident of a nursing or residential care home
  • Add a year/form/class name or school name for children

Sharing A Pack: we CANNOT split a pack between different names; every label within a pack must be printed with the same information BUT if you don’t want to buy a separate pack for each person you need name labels for, you could try one of the following workarounds:

  • Use a surname only so you can share a pack between members of your family
  • Use initials and a surname if your children (or relatives) share an initial
  • Enter two first names onto the top line (e.g. “Name 1 & Name 2”) and the surname on the bottom line
  • Enter two names (one on each line) and cut your labels in half
  • Enter both first names or initials along with the surname and cut off one of them as needed (e.g. request “Name 1 Surname Name 2” on one line and cut off one of the names)
  • Request blank labels or a blank line so you can write in the name or information you need with a suitable pen (e.g. a laundry pen)

Blank Line(s): to request blank labels or a blank line, simply use the spacebar on your keyboard to enter a single blank space into the line(s) you would like to be left blank.
If you would like to leave a blank space at the start or end of a line that you can fill in later (e.g. Room _______), please use the spacebar to create the blank space that you need AND add a note to your order to let us know that this is what you would like to do so that we can double check your order manually to ensure that it prints correctly.

For more answers to Frequently Asked Questions, please take a look at our FAQs page or read through our Blog. If you find that you have a question that our website doesn’t answer, please get in touch with our Customer Service Team who will be happy to help. Alternatively, simply head on over to our site to place an order today!

Name Labels For Residents Of Nursing Homes & Care Homes

Monday, November 7th, 2016

Winter can be a difficult time of year, with a steady rise in the number of elderly people being moved into nursing and residential care homes over the last few weeks of the year. While this transition might be something that has been in the works for a while, more often than not it is a sudden change and it can be a stressful experience for both the individual and their friends and family.

While they might not be the first thing you think of, name labels can be a small way to help reduce the stresses and worries that come with the process of moving into a care home by giving residents (and their friends and families) some peace of mind by making sure that their personal possessions are safely and securely labelled.

Care facilities rely on the use of communal facilities and living spaces, which means that clothes and personal possessions may be mixed up or temporarily lost, left in communal spaces or “returned” to the wrong owner, causing a lot of anxiety to residents and taking up the valuable time of staff, carers, and visitors in the process. Name labels are a simple way to make it easy for items to be returned directly to their rightful owner.

Our multipurpose name labels (STIKINS ®) are extremely easy and quick to apply; they simply peel off their backing sheet and can be applied onto the wash-care label of clothing and fabric items or directly onto other personal items that a resident has with them. Stikins ® are already used in many residential homes across the UK; they are printed with the resident’s name (and room number, if preferred) and can be applied quickly and easily by staff, visitors, or by residents themselves. Our name labels have been independently tested to ensure that they will survive repeat trips through the washing machine and tumble drier (as well as dishwashers and microwaves).

We make and despatch name labels every day (Monday-Friday), so you can order and receive your labels in plenty of time (even if you have a friend or relative who is suddenly transferred into a care facility). We also offer a discount to nursing and residential care homes who wish to order name labels on behalf of their residents. You can order name labels at any time using our website (www.stikins.co.uk) or you can choose to order by phone or by post.

You can find out more about our Stikins ® name labels on our dedicated Information Page, get in touch with our Customer Service Team if you have any questions or would like some assistance placing an order, or visit our Stikins ® product page to place an order today. 

Remember, Remember The 5th November…Is An Excellent Time To Buy Name Labels For Winter!

Saturday, November 5th, 2016

If you’ve made big plans this Bonfire Night we hope you have a marvellous time; whether you’re planning to build a splendid bonfire, watch a spectacular fireworks display, or simply have some fairground fun and food, we hope that you have a brilliant evening (and we’ve got everything crossed for good weather!).

Of course, we’d also like to point out that this is an excellent time of year to make an order of name labels for all those winter-related jobs that need doing. For example, if you’ve already dragged your winter wardrobe out from the back of your cupboard/wardrobe/attic/alternative storage space, you may well have a whole heap of winter warmers to get safely and securely labelled so they don’t go missing when you and your family need them most. From woolly hats and snuggly scarves to big, BIG coats and colourful mittens – winter means keeping track of a lot of accessories, which need to be put on, taken off, put on, taken off and it’s all too easy for something to get put down and left behind (for adults as well as children!).

You may also be planning to chase after some winter sun or have plans to spend your Christmas in a winter wonderland, on a warm sandy beach, or at home with friends and family, which means you might want to order some extra name labels to get all your holiday stuff safely labelled before you go (so you don’t end the year with someone losing their favourite jumper, cuddly toy, or other holiday essentials).

Name labels are also an ideal tool for dealing with (some of) the chaos that goes hand in hand with Christmas. Perhaps you’re looking at a crazy couple of weeks filled with event after event after event (after event), with school trips, residential trips, Christmas concerts, and Nativity performances – each of which will come with its own list of required “essentials” that need to be carted to and from (and around) different venues (usually in amongst a whole heap of identical or very, very similar belongings). Adding a name label is a quick and easy way to help make sure that your children can keep track of their stuff throughout the holiday season.

Our Stikins ® name labels are an easy to use multipurpose name label solution that can be used to quickly and securely label all kinds of items, including clothing and personal items. Each name label measures 30mm wide by 15mm high and is a plain white label printed with a bold black font to make sure that the information on the label is extremely easy to find and read when needed. They have been successfully tested by an independent laboratory using the BS EN ISO6330 wash test procedure for 30 washes at 40 degrees, and can be used to label any items that will be put through a washing machine, tumble drier, dishwasher, or microwave. With clothing and fabric items they must be applied onto the wash-care label to ensure that they stick properly, while they can be applied directly onto other personal items (if you use them to label shoes, you should apply them under the tongue or onto the side wall and NOT directly under the heel).

We make and despatch name labels EVERY DAY (Monday to Friday), with all orders we receive by 3pm being posted out same day by Royal Mail’s first class service – so you can make your order, receive your name labels, and get your stuff labelled quickly and easily, and then get on with the more fun things in life!

To get organised this winter, simply head on over to our Stikins ® product page to start placing an online order today!

Schools & PTAs – Your Commission Cheques Are On Their Way!

Tuesday, November 1st, 2016

We’ve finished totting up our totals and commission cheques are making their way to our wonderful partners who have participated in our fundraising scheme during this, our TWELFTH (and best ever!), year.

We’ve had a brilliant response from our partners, including those who have been members of our scheme for years as well as all of our lovely newcomers who have joined us over the last twelve months.

Your commission cheque is based on orders that we received between 1st October 2015 and 30th September 2016 where your unique fundraising number was quoted and will be awarded at either our basic rate of 15% (for schools, nurseries, and PTAs who have registered as members of our fundraising scheme) or our boosted rate of 30% (for members who have added a link to their website).

We hope that you are happy with your commission total and that your cheque will be a welcome contribution to whatever fundraising projects and goals you are striving to achieve.

If, however, you’re disappointed with the amount that you’ve got (or that you’ve received our basic rate of commission rather than our boosted rate), we highly recommend taking a trip to the Fundraising Section of our website and taking a look at our Fundraising Guide and, in particular, our Booster Plan.

Our Booster Plan was created based on our own experiences of running a commission scheme as well as feedback from existing partners and provides schools and PTAs with a list of simple (and free!) things that they can do to boost the amount of commission they earn. For example:

  • Add a link to your school or PTA website and boost your commission rate to 30%
  • Request free parent leaflets to hand out to parents to make them aware of the scheme
  • Request free posters to put up around the school

Visit our Booster Plan page to find out how you can improve on this year’s commission earnings, use our Linking Information page to find out how to add a link to your website (or let us know that you’ve added a link), take a look through our “Really Useful Downloads” page, or visit our School Requests page to order free Parent Leaflets. 

We will be despatching all of our commission cheques THIS WEEK, so if you DON’T receive your commission cheque within the next few weeks, please GET IN TOUCH with us as soon as you can to let us know.