Archive for November, 2015

To Use One Line Or Two Lines. That Is The Question – But Why Do We Ask It?

Thursday, November 26th, 2015

When you order name labels from Label Planet, we give you the option of selecting text on one line or on two lines – and a few customers have asked us why this is.

The simple answer is that it’s all down to size. Name labels are supposed to be discrete when you don’t need them and legible when you do – in other words, they should be small enough that you don’t have a label plastered across your belongings BUT the font should be large enough to make it quick and simple to identify the owner of an item.

Our system is set up to automatically select the largest possible font size for the NUMBER OF CHARACTERS you request in your order.

Therefore, if you require very few characters (e.g. a surname only or a full name where both the first name and the surname are very short), you will actually get a bigger font size by selecting one line rather than two.

When ordering labels from our site the two line option is the default selection; we find that this setting provides the best possible font size for the majority of our customers (who tend to enter a first name or surname on the top line and then a surname or phone number on the bottom line).

We recommend choosing the one line option ONLY if you are requesting very little text on your labels. If you are including full names, double barrelled names, and/or any contact information (e.g. a phone number), then we would strongly recommend splitting the information over the two lines.

If you are not sure which option is best for you, you can always take a look at our Print Examples page, which indicates the font size created by a variety of text options, or simply get in touch and we can advise on the best way to layout your text.

Show Me The (Answers To Frequently Asked Questions About) Money!

Tuesday, November 24th, 2015

Yup, it’s another FAQ special and once more we’re delving into all your questions about money – or rather, your questions about money relating specifically to our name labels…

Where can I find out what your name labels cost?
The best place to look is on our website. Currently our prices are as follows:

N30 / SN30 / T35: £6.00
N60 / SN60 / T70: £8.50
N90 / SN90 / T105: £10.50
N120 / SN120 / T140: £12.50

We also supply re-order forms with each order and send parent leaflets to our commission partners that do include pricing information but the prices (and products!) listed may be out of date – so it’s always best to double check on our website.

What do your prices include?
All of our prices include VAT and standard UK delivery.
Standard UK delivery is via Royal Mail’s first class service (please note that this is NOT a guaranteed next day delivery service).

Do I have to pay extra for shipping?
Not if you’re in the UK and you’re happy with our standard delivery option.

If you need to receive your labels urgently, you can choose to upgrade to a guaranteed next working day delivery service for £5.75 (please note that this service does require a signature upon delivery). If you want to upgrade your order then you will need to place your order by phone.

While the majority of our name labels are despatched to UK addresses, we can also ship to a limited number of countries outside of the UK; if you wish to nominate a non-UK address for delivery, you will be charged £1.50 per item for postage.

Can I get a discount?
It depends. From time to time we do run discounts and special offers. Details of these offers will be posted on Twitter, Facebook, and our blog, and we will usually email existing customers to let them know that the discount or offer is available (where customers have opted to receive these emails from us).

We are also happy to offer a 10% discount to nursing and residential care homes who order name labels directly from us on behalf of their residents. Care homes can read more about our products on our website or simply get in touch for more information or to place an order.

What if I need to buy multiple packs? Do I get a discount then?
Possibly! We are currently running a special offer on orders for multiple packs; if you purchase four or more packs in one order you will automatically receive a 10% discount.

Can I save money by splitting a pack between two or more names?
Yes and no. While we cannot split a pack between different names, we are happy for customers to find ways to share a pack between two or more family members.

Common examples include using a family surname only, entering one full name on the top line and one full name on the bottom line and cutting the labels in two, entering the first name/initial followed by the surname followed by the second name/initial and cutting off one of the names/initials, or simply entering both first names on the top line and sharing the labels.

Which pack size is the most cost effective?
Our larger pack sizes offer the best value for money and both our Stikins ® and our Trons ® can be stored away, so you can use however many labels you need at the current time and then save the rest for future use.

We advise that you keep your labels in their original packaging and store them in a dry place at room temperature out of direct sunlight; our Stikins ® are at their best for the first two years and our Trons ® for the first five years.

What payment methods are available?
It depends on how you place your order:
Online Orders: credit/debit card or PayPal account
Phone Orders: credit/debit card (not American Express)
Post Orders: cheque
Phone/Email Orders: request a proforma invoice and make payment by credit/debit card, cheque, or BACS transfer.

Last year I got a discount/offer code/combination pack – why can’t I see it on your website anymore?
Our discounts and offers have expiry dates, which means that once the discount or offer has expired it simply isn’t available anymore. When we promote our discounts and offers we will try to ensure that the expiry date is clearly marked and we will usually post reminders on our blog and social media sites to make sure that customers are aware that an offer or discount is coming to a close.

If you have any other questions, you can take a look through our Frequently Asked Questions page or get in touch with our customer service team.

How Can I Place An Order For Name Labels From Label Planet? Let Us Count The Ways…

Thursday, November 19th, 2015

While most of our customers are perfectly happy to order online and, indeed, find it much quicker to do so, we also know that others want to be able to talk to someone before they place their order, some are much happier placing a postal order, and then there are those who want to place bulk orders on behalf of a group or need to order via a finance department and therefore need to confirm the details of their order via email.

Here at Label Planet, we are happy to take orders in all of these ways, so that our customers can always order the labels they want in a way that they find is simplest for them. The payment methods available do depend on the way in which you choose to place your order, so here’s a guide to help you work out how you would prefer to place your order.

Order Online: Payment is via credit/debit card or you can choose to use a PayPal account.

Order By Phone: Payment is via credit/debit card only (we do not accept American Express).

If you need to receive your order urgently and would like to upgrade to a next day delivery option, then you will need to place your order by phone (or by email, see below).

Order By Post: Payment is by cheque only.

Every order is supplied with a reorder form (also available to download from our website), which you can use to order your name labels by post.

Order By Email: Payment of a proforma invoice via credit/debit card, BACS transfer, or cheque.

If you need to order multiple sets of name labels on behalf of a group or submit an order via your finance department, you will need to get in touch with us and send the details of the items you wish to order via email.

If you need any advice about how to place an order or have any queries about ordering from us, please contact our customer service team and we’ll be happy to help.

Mixing Up Your Ps & Qs (An FAQ Special About Fonts, Characters, & Words)

Tuesday, November 17th, 2015

If you’ve got a question about fonts, characters, and/or words, this is the blog post for you; we’ve rounded up a selection of the most frequently asked questions we receive about name labels and the text that goes on them.

FONTS
Can I choose a font?
No. All of our labels are printed in one standard font.
You can get a rough idea of what this font looks like on our Printed Examples page.

What colour font do you use?
All of our products are printed in a bold black font.
We find that this offers the best legibility against the white (or silver) background of our products.

What size font do you use?
It depends on how many characters you request.
Our system counts up the number of characters you have requested on each line and automatically selects the largest font size that will allow all of the characters on both lines to fit onto each label.

If you try to enter too many characters, a warning will appear onscreen and you will not be able to add your item to the basket. However, our system will allow quite a large number of characters to be included, so if the font size is particularly important to you, we would advise being selective with the amount of text you add to your labels.

Name labels are supposed to be discrete when they aren’t needed, which means the font size will be small as a necessity. If you want a large font size, we recommend adding only the most essential information onto your labels (and in a shortened format, where possible).

To create the best possible font size, we also recommend using the “Text on two lines” setting, which is set as the default when you begin your order. For the majority of orders, this produces a better font size than that created when you enter ALL of your text onto one line only. If you are entering a single word (for example, a surname only) or a very short full name, then you can choose the “Text on one line” setting to produce a larger font.

CHARACTERS
What characters can I request on my labels?
We can print all of the standard alphanumerical characters (A-Z and 0-9), along with standard punctuation marks, and some accented characters.

Can I include accented characters in my order?
Yes and no. Our system can print SOME accented characters (within the standard European range of characters) as follows:

À Á Â Ä Ã Å Æ à á â ä â å æ È É Ê Ë è é ê ë Í Î Ï ì í î ï Ô Ö Õ ò ó ô ö õ Ù Ú Û Ü ù ú û ü Ç ç Ñ ñ Ý Ÿ ý ÿ Ø ø Ð ð ß ƒ

Can I add pictures / emoticons / emojis?
No. Our system can only print standard characters, which means that we are unable to print any kind of image onto our products at this time. Of course, if you’re feeling a bit nostalgic or creative, you can always use standard punctuation marks to add a fun twist to your labels ^__^

WORDS
What information should I put on my name labels?
It’s generally a matter of personal preference. The majority of our customers will order name labels with just a name printed on each one; most of our labels are used to label school uniform and equipment, which means that a name is usually enough to ensure that items can be returned to their rightful owner by the school.

However, we also find that customers often choose to add an extra detail to go along with the name, with the most common choices being:
CONTACT INFORMATION: usually a phone number, although some customers have requested an address or email address. While phone numbers fit quite neatly onto our name labels, we would advise that customers avoid adding an address or email address unless it is a shortened version due to the small font size produced by including so many characters.

A MESSAGE: for example, “Property Of” or “Please Return To”; we find that this is commonly used by groups (such as schools, activity groups, or departments in businesses and organisations) to keep track of equipment that is shared or loaned out, although some parents like to include a friendly message on their children’s items too!

ALLERGY OR MEDICAL INFORMATION: name labels are an easy way to add a medical alert to clothing or to containers holding food or medical supplies. In the event of an emergency, people who step in to help can quickly and easily find out that a person has a particular condition and can adjust the help that they provide accordingly.

SCHOOL OR CLASS NAME: some parents choose to include their child’s school or class name. A class name can help make it easier for the school to return items, while adding a school name can make it easier for items to be returned if they are lost elsewhere. Where name labels are purchased by businesses or organisations, they may choose to include a department to help ensure that equipment is returned to the correct place within a larger complex.

We would advise that you include TWO pieces of information (e.g. a name and a piece of contact information) AT MOST to keep the font size legible.

Can I include a full name / nicknames / surname only?
The way you format a name is down to personal preference. While most people will include a first name and a surname only, some like to include middle names as well, others will add a nickname (which is especially useful if someone is known only by a nickname), and some choose to simply use a surname (which is a great way to share labels between family members but should be avoided if you know that your child shares their surname with another child in their class).

Can I include the names of two or more people on my labels?
Yes! While we cannot split a pack between different names (every label within a pack must be printed with the same text), we are more than happy for parents to get creative with their text to allow them to buy one pack that they can use for multiple family members. For example, you might choose to:
– Use a surname only (or “Family Surname”) and share labels between the whole family.
– Enter one name on one line, a second name on the second line, and cut the labels in half.
– Enter one name/initial followed by the surname followed by the second name/initial and then cut off one of the names/initials as required.
– Enter both first names on the top line (e.g. Name And Name, Name & Name, Name Or Name) and the surname on the bottom line.

For more answers to Frequently Asked Questions, please visit our FAQs page. If you have any questions or queries relating to choosing the right text for your name label order, please get in touch and we’ll be happy to advise you further.

Keep Track of School Property & Equipment With Stikins ® Name Labels

Thursday, November 12th, 2015

While most of our name labels are bought by parents to help keep track of their children’s belongings, they can also come in handy for schools who have their own property and equipment to keep track of.

Whether it’s spare uniform and P.E. kits or specialist equipment for use by a specific department in practical demonstrations, schools will have items that they want to keep track of – and that they will want to avoid replacing.

Schools can use name labels to indicate that certain items are the property of the school (especially those that might be loaned out to students for short periods of time) or even a particular department (to help prevent mix ups between similar items). They can also be used as asset labels, to assign identical pieces of equipment (such as laptops) with a unique number to help keep track of those items as they move around the school.

Stikins ® name labels are a simple multipurpose name label that can be applied to all kinds of items, including clothing (where they should be applied to the wash care label) and equipment ranging from laptops to sports equipment, technology tools to research materials, and all manner of essential items in between.

You can find out more about our Stikins ® on our Stikins ® information page, or simply visit our “Buy Stikins ®” page to place an order. Schools can also get in touch with us to request a proforma invoice or a school invoice (which gives 30 days for payment).

We operate a commission scheme, which will allow schools to earn up to 30% commission on sales of name labels – whether those are orders from parents or from the school itself. To find out more about our commission scheme, simply visit the “Schools” section of our website.

FAQ – Should I Buy Stikins ® Or Trons ®?

Tuesday, November 10th, 2015

Some of our customers get in touch with us for a bit of extra advice about which of our name label products is best suited for their particular needs. We supply two very different name label products and the one(s) you choose might be determined by the items you need to label or the kind of label you prefer to use.

So here is a (very brief) guide to the name label products we supply:

STIKINS ® name labels
Type: Vinyl Name Label.
Application Method: Stick On.
Use To Label: Clothing/fabric items with a wash care label and personal items (e.g. shoes, bags, books, and school equipment).
Best Suited For: Busy customers who need a quick name label solution AND/OR customers who need a multipurpose label that can be used to label pretty much ANYTHING.
No Good For: SOCKS!

TRONS ® name transfers
Type: Name Transfer.
Application Method: Iron-On Transfer.
Use To Label: All kinds of fabric items (e.g. clothing, bedding, linen, and accessories).
Best Suited For: Customers who want a completely permanent name label that they can use to label clothing and other fabric items (including socks!).
No Good For: Non-fabric items.

If you’re still not sure which product is right for you, you can visit our information pages (STIKINS ® information and TRONS ® information) or simply get in touch with our customer service team.

Remember, Remember, the Fifth of November (Is The Perfect Time To Label All Your Hats, Scarves, Gloves, and Coats!)

Thursday, November 5th, 2015

Yes, it’s that time of year once more, when we leave our lovely warm homes to go and stand outside beside a burning bonfire, sparklers at the ready, as fireworks dance and burst across the night sky. Of course, before all of that can take place there will be the inevitable traditional rummage in the back of the wardrobe to dig out an assortment of scarves and gloves, coats and hats, wellington boots and thick winter socks, and perhaps even a set of thermals (or two!).

With such a miscellany of extras to cart along wherever you go to help keep you warm during the winter months, it is all too easy to put something down and forget to pick it up again – which means it’s all too easy for a favourite snuggly scarf or the perfect pair of gloves to go missing, especially if you’re out and about in busy places, whether it’s a hectic day at the office, a seasonal scrum in the shops, or a chaotic Christmas in the classroom.

So, how can you make sure that your winter warmers stay safe all season long?

Name labels are a quick and easy way to display a name (and perhaps a contact number) to help prevent your family’s belongings getting lost this winter.

For fabric items, you can choose either our iron-on name transfers (Trons ®) or our stick on name labels (Stikins ®). Our transfers bond and fuse with materials to create a completely permanent name label on all kinds of fabric items, while our name labels can be applied to the wash care label of any garment AND onto any personal items that you also want to keep safe through the hustle and bustle of Christmastime and beyond.

Schools – Tips To Boost Your Commission Total For The New Commission Year!

Tuesday, November 3rd, 2015

With a new commission year now underway, you might be wondering if there’s anything you can do to make sure that the commission cheque you receive next year is even better than the one you got this year.

Our commission scheme is designed to be as simple as possible, so schools and groups don’t have to spend a lot of time and money on this one particular fundraising project. In fact, our scheme is a year-round fundraising opportunity that will run along in the background quite happily, with minimal input from our affiliate partners.

However, as the old saying goes, you get back what you put in, and there are a few things you can do to give your fundraising efforts a bit of a boost. This year, we put together a review of our commission scheme and the funds it has raised for our existing partner schools and groups; from this research we created a “Fundraising Guide” (to help schools and groups understand how our scheme works) along with a “Commission Booster Plan” (full of our top tips to get the very best results).

So here are 7 Small Things That Make A Huge Difference:

  1. Put someone in charge! Having an individual who will take some time to be proactive and promote the scheme – even if it’s just for a couple of months – can make a big difference to the response from parents.
  1. Request a Label Planet Poster! We provide these posters free of charge; they’re the perfect size for adding to notice boards around school or your group’s headquarters to act as a reminder to parents about the scheme and how it works.
  1. Add a link to your website! A link makes it even easier for parents to order name labels AND generate commission. You can include information about how it all works, explain the benefits of using name labels (for example, tackling that mountain of lost property building up in the office), and the link can also automatically fill in your code so you get commission even if a parent forgets to add the code themselves.
  1. Request leaflets to send home to parents! Leaflets are a quick and easy way to let parents know about the fundraising scheme and the all-important code they need to use when they order. We also recommend sending a short letter out with the leaflets to explain the benefits of name labels and to further encourage parents to make a purchase; we have included a few sample letters on our website to help get you started.
  1. Rally support and feedback! Getting staff or members involved is an easy way to boost the success of your fundraising; simply making sure that everyone is aware of the scheme and how it works is a good start. You can distribute copies of our Fundraising Guide or even take advantage of our PTA PowerPoint Presentation (free to download from our website) to explain how it all works.
  1. Request free samples! We will provide five printed samples of our Stikins ® name labels for every pupil in your school (or new intake if you have taken up this offer before) so that parents can see for themselves what our products are like and how they work.
  1. Get organised! Make a list of the things you want to do to help boost your fundraising efforts, including who needs to do what and by when, to make sure that you don’t forget or simply run out of time to get things done.

While the majority of parents will be interested in name labels at the end of summer/start of the new school year, we find that periodic reminders will help keep your commission total bubbling along, particularly if you send out reminders around the start and/or end of term time (including half term) when parents might be considering buying name labels for new uniform or equipment that their children will need for the new term (or, indeed, replacing those items that have managed to go astray in the meantime).

Schools – Your Commission Cheques Are On Their Way!

Monday, November 2nd, 2015

Yes! Another commission year has come to a close, which means that commission cheques are on their way!

We’ve been busy adding up all of the commission that has been earned by our affiliate partners for this commission year and the cheques will be going out in the post tonight, via Royal Mail’s first class service, so you should be seeing your cheque very soon. We’ve had a fantastic response from schools over the last twelve months and we hope they’ll all be happy with their results.

This year’s commission is awarded on orders placed between 1st October 2014 and 30th September 2015 where a school code was quoted.

We’ve also given our schools the opportunity to boost their funds over the last twelve months by increasing our higher rate of commission from 25% to 30%. If you’ve added a link to your website this year (or if you already had a link in place) you’ll receive the 30% rate – and the higher rate will be backdated even if your link is a vey recent addition. All other schools will receive commission at our basic rate of 15%.

Your current commission rate will be quoted on your commission cheque letter; if you are currently earning 15% commission and want to boost this to the 30% rate then please visit our website for information on how to add a link and to register your link by filling in our “Commission Claim” form.