Production News: Happy New Year From Stikins! Here’s A Quick Despatch & Delivery Update For 2021!
We are back in the office and we would like to wish you all a very happy new year! Yes, it is 2021 and to kick things off, here’s a quick recap of our despatch and delivery information. Read on to find out when your name labels will arrive, whether you ordered before, during, or after Christmas.
I Ordered Name Labels Before Christmas
We have printed and posted all orders placed before 3pm on Wednesday 23rd December.
You should have received two emails from Stikins. The first email confirms that your order was successful, while the second confirms it was despatched.
Remember to check your spam/junk folder, just in case! If you can't see our emails, please contact our Customer Service Team. You may have entered your email address wrong or there may have been an issue with your order.
We use Royal Mail’s first class service and special delivery guaranteed service to despatch our name labels.
If you upgraded to special delivery, you should have received your order by now. Please contact us if your order has not arrived.
If you opted for standard delivery, we ask that you wait to see if your order arrives this week. First class mail is not a guaranteed next day delivery option and is subject to delays around Christmas. If you do not receive your order by Friday, please contact us for help.
I Ordered Name Labels During Christmas
If you ordered name labels after 3pm on Wednesday 23rd December, we will get your order posted out this afternoon. Your order will be posted by Royal Mail’s first class service (standard delivery) or special delivery guaranteed service (special delivery).
If you’ve made an error with your order details, please contact our Customer Service Team as soon as possible so we can correct the error before despatching your order.
I Want To Order Name Labels Now
Brilliant! We are back to printing and posting name labels according to our normal despatch and delivery terms.
Orders received by 3pm during the week (that’s Monday to Friday) will be printed and posted on the same day. Orders placed after 3pm, over the weekend, or on a Bank Holiday are printed and posted on the next working day.
We offer two delivery options:
STANDARD DELIVERY: this option uses Royal Mail’s first class service and is free. Most first class items arrive next day but, as this is not a guaranteed service, your order may take up to five working days to arrive.
SPECIAL DELIVERY: this option uses Royal Mail’s special delivery guaranteed service and costs £6.30 (which is what Royal Mail charge us). This service currently guarantees delivery by 4pm on the next working day.
You can order Stikins online, by phone (during office hours), or by post; simply fill in the order form on the back of our parent leaflets and pop it in the post. You can find lots of help and advice on our website or you can get in touch with our customer service team.
We wish you all the very best for 2021 and we hope you’ll come back and visit our site again soon!