Production News: FAQs for Last Minute Orders of Stikins ® Name Tags
The Stikins ® guide to ordering name tags this Christmas
There are only FIVE days left before we shut down for our Christmas Break, which means you have FIVE days left to place a last minute order for our sticky name tags! If you need to order Stikins ® (and you want them to arrive before Christmas), we’ve put together this set of FAQs as a guide to placing a last minute order before Christmas…
- When are you open this week?
We are open 9am to 5pm, Monday to Friday.
- Can I order name tags for delivery BEFORE Christmas?
Yes! We’ll be printing our stick on name tags every day this week. If you absolutely, positively need your name tags to arrive before Christmas, you should definitely order as soon as possible and put them on our special delivery service.
- What’s the difference between standard delivery and special delivery?
Standard delivery is via Royal Mail’s first class service and is included in the prices you see on our website; special delivery is via Royal Mail’s Special Delivery Guaranteed service and costs £5.75.
Royal Mail do NOT guarantee that first class items will be delivered next day and it is likely that these items may be delayed at this time of year; this means that the ONLY way to GUARANTEE that your stick on name tags will arrive BEFORE Christmas is to put them on the special delivery service, which guarantees that your order will be delivered before 1pm on the next (working) day.
If you order on Friday 22nd December, you will need to upgrade to Royal Mail’s Saturday Special Delivery Guaranteed Service; Royal Mail charge £8.75 for this service.
- How do I upgrade to your special delivery service?
Currently, special delivery is ONLY available to request by phone; simply call our Customer Service Team on 01270 668076 to place your order – we are available 9am-5pm, Monday to Friday.
- What if I want to order school name tags for delivery to a non-UK address?
Unfortunately, the last delivery dates for despatch to non-UK addresses (including the Republic of Ireland) have passed and we will not be able to despatch any orders to these addresses for delivery before Christmas. If you have relatives in the UK who are visiting you over the Christmas holidays, you may wish to have your name tags delivered to them so that they can deliver them to you when they visit.
- So, when are your last despatch dates?
3pm on WEDNESDAY: last despatch for orders being sent via standard delivery (Royal Mail’s first class service)
3pm on THURSDAY: last despatch for orders being sent via special delivery (Royal Mail’s special delivery guaranteed service)
3pm on FRIDAY: last despatch for orders being sent via (extra) special delivery (Royal Mail’s Saturday special delivery guaranteed service)
- Will you stop accepting orders before Christmas?
NO but if you don’t upgrade to a special delivery service OR you order after our last despatch dates, your name tags may NOT arrive before Christmas.
Orders despatched via Royal Mail’s first class service that don’t arrive before Christmas will usually be delivered in the days after Christmas when service in your area resumes.
- How do I get in touch with you?
You can send an email to firstname.lastname@example.org or give us a call on 01270 668076.
- What happens if I place an order after you close for Christmas?
Nothing – until the office re-opens at 9am on Tuesday 2nd January 2018 and we start printing our sticky name tags again!
Please note: we are more than happy for customers to email us with questions and queries over the Christmas Holidays BUT we will NOT be able to answer any enquiries until the office reopens in January when we will do our best to answer as quickly as we possibly can.