With a new year underway, we thought we’d put together a quick and simple list of all of the answers to our most frequently asked questions about our packs, prices, and payment methods.
What pack sizes are available?
We currently offer four different packs, with four or two pack sizes available for each as follows:
|Stikins ® name labels||Silver name labels||Trons ® name transfers||Combination packs|
|N120: 120 Stikins||SN120: 120 labels||T140: 140 Trons||M240: 120 Stikins + 120 silver labels|
|N90: 90 Stikins||SN90: 90 labels||T105: 105 Trons|
|N60: 60 Stikins||SN60: 60 labels||T70: 70 Trons||M120: 60 Stikins + 60 silver labels|
|N30: 30 Stikins||SN30: 30 labels||T35: 35 Trons|
What do I get in a pack of labels?
Our Stikins ® and silver labels are sent out in packs made up of sheets with 30 name labels per sheet (six rows of five labels); each pack is placed into its own plastic wallet, which has a copy of our Instructions For Use printed on the back. Our Trons ® name transfers are sent out in packs made up of sheets with 35 transfers per sheet (seven rows of five transfers); each pack is placed into its own plastic wallet, which also contains an Instructions For Use sheet and two sheets of silicon (to be used when applying your Trons ®) for each sheet in your pack.
Can I split a pack between different names?
No; every label within a pack must be printed with the same information. You can, however, request text that will allow you to share labels amongst two or more people. For example:
- Request a surname only to share labels between family members (or an initial and a surname if possible)
- Request two names (one on each line) and cut your labels in half
- Request two names as “Name 1 & Name 2” or “Name 1 Or Name 2” and share
- Request blank labels or a blank line so you can write in the name you need (with a laundry pen)
Use the spacebar on your keyboard to enter a single blank space in the line(s) that you want leaving blank.
How much does a pack of labels cost?
Our prices for 2017 are as follows:
|N120, SN120, T140: £13.50||N60, SN60, T70: £9.00||M240: £20.00|
|N90, SN90, T105: £11.50||N30, SN30, T35: £6.50||M120: £11.50|
Please note that we have increased prices this year; we feel that this is a fair price for our current products as we have invested in making sure that our name labels are made with the best and most advanced materials (to ensure they work as effectively as possible for our customers) and we do not increase our prices every year just for the sake of it. Our last price increase was in October 2013 (40 months ago).
What is included in your prices?
All of our prices include both VAT and standard UK shipping.
Do I have to pay for shipping?
Our prices included standard UK shipping so you won’t have to pay any extra for shipping UNLESS:
- You choose to upgrade to our guaranteed next (working) day delivery service for £5.75.
- You choose to have your labels delivered to a non-UK address; shipping is charged at £1.50 per pack and we currently offer delivery to the following countries:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Channel Islands, Corsica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey
Do you offer any discounts?
At the moment, we are currently running a special offer of a 10% discount on ANY order for FOUR or more packs. If you add four (or more) packs to your basket, a 10% discount will automatically be applied to your order when you checkout.
From time to time, we may offer other discounts as part of limited time only offers; we will advertise these offers on our website, blog, social media pages, and via email to customers who have opted to receive such emails from us.
We also offer a 15% discount to nursing homes and residential care home facilities who wish to order name labels in bulk on behalf of their residents – please contact our Customer Service Team for more information.
What is the most cost effective pack to order?
Our larger packs (N120, SN120, T140, M240) are the most cost effective options as they have a lower price per label than our smaller packs AND you don’t have to use all of your labels at once – so you can use some and then store the rest away for future use.
You must store your name labels in a suitable place to ensure that they retain their original quality; we recommend keeping them in their original packing and putting them somewhere dry, out of direct sunlight, and preferably at room temperature.
We also recommend choosing our Stikins ® name labels; these multipurpose name labels can be used to label clothing and fabric items AND personal items, which means you only need to buy the one pack to be able to label all of your items.
How do I (order and) pay for my name labels?
We offer a variety of payment methods, depending on the way you choose to place your order:
Ordering online: order at any time and pay by credit/debit card or via PayPal
Ordering by phone: order Monday-Friday (9am-5pm) and pay by credit/debit card
Ordering by post: order at any time and pay by cheque
If you have any other questions, please feel free to take a look through our Frequently Asked Questions page and other information pages, or get in touch with our Customer Service Team if you need to discuss your particular requirements or need assistance placing an order.