FAQ Special – All The Answers You Could Need For Questions & Queries About Despatch & Delivery!

If you’ve got any questions about our despatch and delivery service then this is the blog post for you!

DESPATCH:
When will my labels be despatched?
We print name labels every day so ALL orders we receive by 3pm, Monday-Friday, will be made and despatched the same day. If you order after 3pm or over the weekend, your order will be despatched on the next working day.

How will my labels be despatched?
Each pack of name labels is individually packed and then put into a C5 (A5) envelope along with a re-order form and a receipt; all of our orders are sent out via Royal Mail’s first class service as standard.

DELIVERY:
How long will it take for my labels to be delivered?
Royal Mail state that they AIM to deliver first class post on the next (working) day but they DO NOT GUARANTEE this and it can take a few extra days for orders to be delivered – particularly if you are in London or an outlying area of the UK.

Do I have to be at home to accept delivery?
Our envelopes will easily fit through a standard letter box so you don’t necessarily need to be at home to accept delivery; HOWEVER, we do put larger orders with a value of over £35 onto the Royal Mail’s signed for service, which will mean that these orders require a signature upon delivery – and will be taken to your local post office if you are out. If you choose an upgraded delivery option, your order will also require a signature upon delivery.

You can always nominate a different delivery address (such as your work address) to ensure that someone will be available to accept delivery of your order if you wish. Simply fill in your billing address and then check the option to enter a different address as your shipping address.

How much does delivery cost?
Our standard UK delivery is included in the prices you see on our website (which also include VAT!); you won’t have to pay extra for shipping unless you choose to upgrade to a special delivery option or want your labels to be delivered to a non-UK address (see below).

Do you offer upgraded delivery?
Yes! You can opt to upgrade to a guaranteed next (working) day delivery option if you absolutely positively need to receive your name labels in plenty of time for an upcoming deadline (such as the start of new school term or a big residential trip).

This service costs £5.75 and can be requested by contacting our Customer Service Team on 01270 668076.

Can I request delivery outside of the UK?
We do accept orders for a limited number of non-UK countries; shipping costs £1.50 per pack and will be automatically added to your order total as you checkout. To enter a non-UK address, you can either select the NON-UK Address option as you checkout (if your billing and shipping addresses are both non-UK addresses) or you can select the UK Address option if your billing address is in the UK and then use the checkbox to add a non-UK delivery address.

Currently, you can request delivery to the following countries via our website:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Channel Islands, Corsica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey

If your country isn’t listed here, you may wish to try our sister company, Madebuy, who sell genuine Label Planet products via Amazon and eBay and offer shipping to a larger number of destinations worldwide.

What should I do if my order doesn’t arrive?
GET IN TOUCH WITH US!

We despatch all of our name label orders on the same or next working day, which means they should arrive with you within a few days. As their first class service is NOT a guaranteed service, we allow the Royal Mail FIVE working days to deliver items, so if your labels have not arrived after a week, please get in touch with us as soon as you can.

If you are ordering items to a non-UK address, please note that delivery will take a little longer; we use Royal Mail’s International Standard service, which they aim to deliver to “Western European” countries in 3-5 working days and to “Rest of the World” countries in 5-7 working days.

To avoid delivery delays, we highly recommend taking a moment when you order to double check ALL of the details that you have entered – including your delivery address – to make sure that your name labels arrive safely (and are printed correctly).

Hopefully, this FAQ special has answered all of your questions and queries about our despatch and delivery service BUT if we haven’t answered your issue, please get in touch with our Customer Service Team. You can find a full list of contact information on our “Contact Us” page and we’ll be happy to help with any questions or queries about despatch and delivery or to get your order upgraded to our special delivery service.

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