Show Me The (Answers To Frequently Asked Questions About) Money!

Yup, it’s another FAQ special and once more we’re delving into all your questions about money – or rather, your questions about money relating specifically to our name labels…

Where can I find out what your name labels cost?
The best place to look is on our website. Currently our prices are as follows:

N30 / SN30 / T35: £6.00
N60 / SN60 / T70: £8.50
N90 / SN90 / T105: £10.50
N120 / SN120 / T140: £12.50

We also supply re-order forms with each order and send parent leaflets to our commission partners that do include pricing information but the prices (and products!) listed may be out of date – so it’s always best to double check on our website.

What do your prices include?
All of our prices include VAT and standard UK delivery.
Standard UK delivery is via Royal Mail’s first class service (please note that this is NOT a guaranteed next day delivery service).

Do I have to pay extra for shipping?
Not if you’re in the UK and you’re happy with our standard delivery option.

If you need to receive your labels urgently, you can choose to upgrade to a guaranteed next working day delivery service for £5.75 (please note that this service does require a signature upon delivery). If you want to upgrade your order then you will need to place your order by phone.

While the majority of our name labels are despatched to UK addresses, we can also ship to a limited number of countries outside of the UK; if you wish to nominate a non-UK address for delivery, you will be charged £1.50 per item for postage.

Can I get a discount?
It depends. From time to time we do run discounts and special offers. Details of these offers will be posted on Twitter, Facebook, and our blog, and we will usually email existing customers to let them know that the discount or offer is available (where customers have opted to receive these emails from us).

We are also happy to offer a 10% discount to nursing and residential care homes who order name labels directly from us on behalf of their residents. Care homes can read more about our products on our website or simply get in touch for more information or to place an order.

What if I need to buy multiple packs? Do I get a discount then?
Possibly! We are currently running a special offer on orders for multiple packs; if you purchase four or more packs in one order you will automatically receive a 10% discount.

Can I save money by splitting a pack between two or more names?
Yes and no. While we cannot split a pack between different names, we are happy for customers to find ways to share a pack between two or more family members.

Common examples include using a family surname only, entering one full name on the top line and one full name on the bottom line and cutting the labels in two, entering the first name/initial followed by the surname followed by the second name/initial and cutting off one of the names/initials, or simply entering both first names on the top line and sharing the labels.

Which pack size is the most cost effective?
Our larger pack sizes offer the best value for money and both our Stikins ® and our Trons ® can be stored away, so you can use however many labels you need at the current time and then save the rest for future use.

We advise that you keep your labels in their original packaging and store them in a dry place at room temperature out of direct sunlight; our Stikins ® are at their best for the first two years and our Trons ® for the first five years.

What payment methods are available?
It depends on how you place your order:
Online Orders: credit/debit card or PayPal account
Phone Orders: credit/debit card (not American Express)
Post Orders: cheque
Phone/Email Orders: request a proforma invoice and make payment by credit/debit card, cheque, or BACS transfer.

Last year I got a discount/offer code/combination pack – why can’t I see it on your website anymore?
Our discounts and offers have expiry dates, which means that once the discount or offer has expired it simply isn’t available anymore. When we promote our discounts and offers we will try to ensure that the expiry date is clearly marked and we will usually post reminders on our blog and social media sites to make sure that customers are aware that an offer or discount is coming to a close.

If you have any other questions, you can take a look through our Frequently Asked Questions page or get in touch with our customer service team.

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