Name labels are by their very nature a product that requires personalisation, which means that they require a bit more care and attention when ordering than other, non-personalised, items.
While most of us are familiar with the process of ordering items online, it is all too easy to make a mistake – whether you accidentally hit the wrong key, fall victim to an unfortunate autocorrect, make a spelling mistake, forget to select a capital letter, or even forget what name you want to order.
We do not make any corrections to the text that you supply to us
– the text you enter when you place your order is the text that will be printed onto your labels.
This is why we encourage our customers to take care when entering their order details AND provide them with various opportunities to double check the details of their order to ensure that the labels they receive are exactly what they want.
- Each time you add an item to your basket, you will be directed to the basket page, which displays the details of the items you have added so far including the pack(s) you have selected and the text you have entered.
- When you complete your order, you will be directed to a “THANK YOU” page, which lists the full details of your order including your delivery information, the pack(s) you have selected, and the text you have entered.
- You will receive a confirmation email to let you know that your order has been received by us, which also lists the full details of your order including your delivery information, the pack(s) you have selected, and the text you have entered.
We know that the majority of our customers are busy parents, many of whom will be ordering their name labels in a rush because they have a laundry list of tasks to get through; while we understand that there are other things to be done, we would strongly recommend that you take just a quick minute to check that ALL of your details are correct.