FAQ Special – Despatch & Delivery Queries

It’s time for another FAQ Special and this week we’re all about despatch and delivery.

Will my labels go through the letterbox?
We often get queries from customers who are concerned that, if they are out when their order arrives, their items will not fit through the letterbox.

However, ALL of our name label orders are despatched in envelopes that will fit safely through a standard letterbox. The majority of orders are sent out in C5 size envelopes (the equivalent of A5), while larger orders containing multiple sets will be despatched in C4 size envelopes (the equivalent of A4).

How quickly will you despatch my labels?
As name labels are a “seasonal” product, we tailor our production levels to ensure that our orders are despatched efficiently all year round according to seasonal demand.

Currently, our production is running every day with all orders placed before 3pm (Mon-Fri) being made and despatched same day.

Customers can check our Despatch & Delivery Information page for up to date delivery information.

How long will it take for my labels to arrive?
Royal Mail state that they aim to deliver all first class post on the next working day; around 93% of first class post does arrive the next day, with the remainder taking a day or two extra (we find that this tends to happen most often for items that are being delivered to more distant UK locations and within the London area).

We can offer a guaranteed next day delivery option, which you can read about below.

We also ship to a limited number of countries outside of the UK; standard delivery is by Royal Mail’s International Standard service. Items sent on this service should arrive in Western Europe in 3-5 working days and in the Rest of the World in 5-7 working days.

What shipping options do I have if I need my labels urgently?
You can choose to upgrade your order to a guaranteed next day delivery option, which will ensure that your order is delivered the next working day by 1pm. To upgrade, you will need to either place your order by phone or place your order online and call us to upgrade the shipping – this option is £5.75 and will require a signature upon delivery.

How much is delivery?
Standard UK delivery is included in the prices listed on our website.

However, you will need to pay extra for delivery if you want your labels to be sent to a non-UK address (delivery charge of £1.50 per item) or if you want to upgrade your order to a guaranteed next delivery (UK only, delivery charge of £5.75).

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