Frequently Asked Questions About Name Labels.

QUESTIONS ABOUT THE PRODUCT
What Are Your Name Labels Made Of?
Stikins ® are made with an advanced plastic material and our unique Stikins ® adhesive. The material is extremely soft and flexible so it won’t irritate skin and can be applied to flat or curved surfaces (or flexible surfaces such as wash-care labels in clothing).

Trons ® iron-on transfers are made of a single, extremely thin, layer of an advanced synthetic film that fuses with fabrics to create a completely permanent name label that flexes along with the labelled item.

What Size Are Your Name Labels?
Stikins ® measure 30mm wide by 15mm high, while Trons ® measure 35mm wide by 15mm high. This small size means that all of our name labels will fit neatly onto items of all shapes and sizes (including wash-care labels) and that they will be as unobtrusive as possible.

What Colour Are Your Name Labels?
Stikins ® and Trons ® have a white background, while our silver name labels are – as you might have guessed – silver.

What’s The Difference Between Stikins ®, the Stikins ® Name Label Kit, Silver Name Labels, and Trons ®?
Stikins ® and the Stikins ® Name Label Kit are stick-on name labels that can be used to label clothing (where they should be applied onto the wash-care label) and miscellaneous personal items (such as shoes and bags, lunch boxes and water bottles, and stationery kits and mobile devices). Stikins ® are personalised with text that you request when you order, while the Stikins ® Name Label Kit contains blank Stikins ® and a pen so that you can handwrite each label with whatever you want.

Our silver name labels are stick-on name labels that are for use on personal items only, not clothing, and like Stikins ® they are printed with text that you request when you order.

All of our stick-on name labels simply peel off their backing sheet and stick onto the item being labelled; the unique Stikins ® adhesive forms an extremely strong bond that holds each label firmly in place.

Trons ® are iron-on name transfers that can only be used to label fabric items (where they should be applied directly onto the material of the item and not on the wash-care label); they are also personalised with text that you request when you order. These name transfers require a single iron-on application, which causes the transfer to fuse with the material of your item to effectively become a part of that item as a permanent name label.

QUESTIONS ABOUT THE PRINT
What Font & Font Size Do You Use?
We use a font called CG Triumverate, which we feel is a clear and legible font for use on name label products. The font size is determined by the number of characters you request; our system counts up how many characters you have requested in your order and then automatically selects the largest font size that will allow your text to fit onto your name labels (which are either 30mm or 35mm wide). Click here to view our font size guide.
Please note that our name labels DO NOT get larger if you add more text.

What Characters Can I Use?
We can print standard alphanumeric characters from the standard European keyboard; this includes A-Z, a-z, and 0-9.

We can also print standard punctuation marks and the following accented characters from the European keyboard:
À Á Â Ä Ã Å à á â ä â å Æ æ Ç ç Ð ð À Á Â Ä Ã Å à á â ä â å Æ æ Ç ç Ð ð Ñ ñ Ô Ö Õ Ø ò ó ô ö õ ø ß Ù Ú Û Ü ù ú û ü Ý Ÿ ý ÿ

Can I Include Images/Emoticons/Emoji In My Order?
Sorry, no. Our system cannot print images in any form.

Can You Print Characters From Different Languages?
Sorry, no. Our system can only print using the standard European character set.

What Should I Do If I Want Blank Labels/A Blank Line?
If you want to order completely blank labels you can buy our Stikins ® Name Label Kit, which contains 60 blank name labels and a pen for writing on the names and/or information you need.

Alternatively, if you want to order printed Stikins ®, silver name labels, or Trons ®, you can request that one or both of the lines are left blank; use the spacebar on your keyboard to enter one blank space into the “Enter Line 1” and/or “Enter Line 2” box to leave that entire line blank.

What Information Should I Have Printed?
Most of our customers request a first name (on line 1) and a surname (on line 2) but it is completely up to you to choose what you would like on your name labels. You can choose if you want to include a full name, a first name or surname only, a nickname, or an initial and a surname.

Another popular option is to enter a name on one line and to use the second line for another piece of information, such as a contact phone number (e.g. mobile number), medical or allergy information (e.g. nut allergy), school information (e.g. class name or number), or a personal message (e.g. “This Belongs To”).

Please note that we recommend keeping things short and sweet; for example, while a phone number fits neatly onto one line, we don’t recommend requesting an address or email address because these usually need a lot more characters.

Should I Choose “Name on one line” Or “Name on two lines”?
We recommend using the default “Name on two lines” unless you only want a very small amount of text (e.g. just a first name or surname) – in which case you can select the “Name on one line” option to increase the font size on your labels.

How Will The Text Be Aligned?
All of our name labels are printed with a centralised layout, so that your text sits neatly in the centre of your name labels.

QUESTIONS ABOUT THE PACKS
How Many Labels Are In A Pack?
Stikins ® and silver name labels are sold in four pack sizes: 30 labels, 60 labels, 90 labels, or 120 labels per pack.
The Stikins ® Name Label Kit contains 60 blank labels and a pen.
Trons ® are sold in four pack sizes: 35 labels, 70 labels, 105 labels, or 140 labels per pack.

Can I Split A Pack Between Two Different Names?
Sorry, no. All of the labels within a single pack are printed with the same text.

If you want to use your name labels for two or more individuals you could try the following:
1) Request a surname only (or “Surname Family” / “Family Surname”) and share a pack.
2) Request an initial and surname if your family members share an initial.
3) Request a blank line and a surname so you can write in the name you need.
4) Request two names and cut one off to create individual labels (e.g. “Name/Initial 1” “Surname” “Name/Initial 2”).
5) Request two names and share (e.g. “Name 1 & Name 2” on line 1 and “Surname” on line 2).

Alternatively, you might want to try our Stikins ® Name Label Kit, which contains 60 blank Stikins ® and a pen so you can personalise each label exactly as you wish!

What Does A Pack Contain?
Stikins ® Name Labels: Stikins ® are packed into bags that are printed with Instructions For Use.
Stikins ® Name Label Kit: each kit contains 60 blank Stikins ®, a label pen, and a set of Instructions For Use.
Silver Name Labels: silver name labels are packed into bags that are printed with Instructions For Use.
Trons ® Name Transfers: Trons ® are packed into bags along with a set of Step-By-Step Instructions For Use and silicon sheets (2 per sheet of Trons ® transfers) for use during application.

QUESTIONS ABOUT THE PRICES
What Do Your Prices Include?
All of our prices include VAT and standard UK delivery.

Do I Have To Pay Extra For Shipping?
No – UNLESS you want your labels delivered to a non-UK country within the European postal area (see our Delivery Page for more information) or you want to upgrade to a guaranteed next day delivery option. Orders to the European postal area have a shipping cost of £1.50 per item, while UK customers can upgrade to Royal Mail’s Special Delivery service for £5.75 (orders must be placed by phone).

If you are happy with standard delivery (Royal Mail’s first class service), you simply pay the price you see on our website!

Do You Offer Any Discounts?
Yes! Currently, we offer a 10% discount to customers who order 4 packs or more.

We also offer a 15% discount to residential care homes and nursing facilities who order name labels on behalf of their residents; contact our Customer Service Team by phone or email to find out more.

From time to time we may also offer discounts and special offers; these offers will be advertised on our social media pages and blog or we will notify existing customers via email.

Which Product Is The Most Cost Effective?
The Stikins ® Name Label Kit is the most cost effective option if you want to use your labels for multiple children; these name labels are supplied blank (with a pen) so that you can write on the name that you want for each label and share the pack however you like between as many members of your family as you wish.

Stikins ® name labels are the most cost effective printed option because you can use one pack of name labels to label clothing and personal items (so you don’t have to buy separate packs for different items).

Our larger packs (N120, SN120, and T140) have the lowest price per label, which makes them more cost effective than our smaller packs – and you can always buy a larger pack, use however many name labels you need now, and then store the rest away for future use.

QUESTIONS ABOUT DESPATCH & DELIVERY
When Will My Order Be Despatched?
All orders are made and despatched same day – Monday to Friday, up to 3pm. Orders placed after 3pm, over the weekend, or during holidays (i.e. Christmas and Bank Holidays) will be made and despatched on the next working day.

How Long Will It Take For My Order To Arrive?
Standard delivery is by Royal Mail’s first class service, which Royal Mail aim to deliver next day; we find that around 93% of items do arrive on the next day with the remainder taking a day or two extra (particularly in the London area).
If you upgrade to a next day delivery service, your order will delivered by 1pm on the next working day.

Orders to non-UK addresses within the European postal area are sent via Royal Mail’s International Standard service; delivery time depends on the service level provided by the postal system in each country.

Can I Request A Special Delivery Option?
Yes; we offer a next day delivery option, which guarantees delivery by 1pm on the next working day. This option costs £5.75 and requires a signature upon receipt.

Please note that you must order by phone to request this service and we need to receive your order by 4pm so we have time to print and pack your order for same day despatch. We also have options for Saturday Delivery and Next Day Pre-9am Delivery; please call our Customer Service Team if you would like to find out more or request one of these options.

Can I Request A Delivery Address That Is Different To My Billing Address?
Yes; simply enter your billing address first and then check the box to enter a different shipping address.

Can I Have My Labels Delivered To A Non-UK Address?
Yes; we can despatch our name labels to any country within the European postal area (shipping costs £1.50 per item).
Visit our Delivery Page for more information.

Do I Have To Be At Home To Accept Delivery?
Yes & no. Orders are despatched in small C5 envelopes, which will easily fit through any standard letter box; however, orders worth more than £32 are sent via the Royal Mail’s Signed For service – which does require a signature on delivery.
You will also need to sign for your order if you upgrade to a guaranteed next day delivery service.

QUESTIONS ABOUT ORDERING NAME LABELS
How Do I Order Name Labels From Label Planet?
You can order through our website, by phone (Mon-Fri, 9am-5pm), or by post (simply fill in the order form that can be found on the back of our leaflets).
We can also accept orders from groups and organisations (e.g. schools, nurseries, nursing homes and residential care facilities, activity groups etc) via email.

What Payment Methods Are Available?
We offer a variety of payment options depending on how you choose to order:
Website: pay by debit/credit card or Paypal
By Phone: pay by debit/credit card
By Post: pay by cheque
Groups and organisations ordering on behalf of students, members, or residents can also pay by BACS transfer.

What Should I Do If I’ve Made A Mistake On My Order?
Get in touch with us as soon as you can so that we can correct the error for you; we aim to process and despatch all orders same day (next day for orders placed after 3pm or over the weekend), so you need to alert us to any error as quickly as possible. When you order through our website you will be directed to a “Thank You” page that lists the details of your order; please check this page carefully to make sure that all of your details (including the text you have requested and your address details) are correct. You will also be sent a copy of your order details by email as confirmation that we have received your order.

What Should I Do If My Order Hasn’t Arrived Yet?
Get in touch with us to let us know. While Royal Mail state that they “aim” to deliver first class mail on the next day, this service can take a day or two to actually arrive. We allow Royal Mail five working days to deliver items so if you haven’t received your order within a week of ordering, please get in touch to let us know so we can investigate.

What Is A “School Fundraising Number”?
We operate a fundraising scheme that allows schools and other groups to raise money by earning commission on sales of our name labels. If your child’s school is signed up to our scheme, they will have a unique fundraising number that you can quote when you order to let us know that you want your order to be added to their commission total.

QUESTIONS ABOUT USING NAME LABELS
How Do I Apply My Name Labels?
Every pack of name labels contains a set of Instructions For Use, which can also be found on our website here.

Stikins ® and silver name labels:
1) Ensure your item is completely clean and dry.
2) Carefully peel a label from the backing paper, trying to avoid touching the adhesive as much as possible.
3) Apply the label onto your item and use your thumb to smooth the label down from side to side for a few seconds.

Trons ® name transfers:
1) Ensure your item is clean and dry and turn it inside out. Set your iron to its maximum heat setting and make sure you have a suitable hard, flat surface to work on (do not use an ironing board).
2) Cut or tear one of the silicon sheets provided into pieces; each piece should be bigger than the labels and should only be used once.
3) Line your item up to the edge of the surface you are working on and place a label face up on top of your item, making sure that the label is sitting at the very edge of the surface.
4) Put a piece of your silicon paper over the label, ensuring that the shiny side of the silicon is facing downwards.
5) Iron the silicon paper with the tip of your iron; press down firmly and move the iron from side to side. Iron for 25 seconds and do NOT use steam.
6) Remove the silicon paper while it is still hot. Allow your transfer to cool and check if it has bonded successfully with the material of your item. If not, repeat step 5.

Where Do I Apply My Name Labels?
Stikins ® MUST be applied directly onto the wash-care label in clothing or can be applied directly onto other personal items. Silver name labels are not suitable for clothing but can be applied directly onto personal items.

Trons ® MUST be applied directly onto the material of fabric items – and NOT onto the wash-care label.

Do I Need To Sew In Or Iron In My Stikins ®?
NO! The unique Stikins ® adhesive means that your name labels will simply stick in and stay in – with absolutely no sewing or ironing required.

Can I Put Labelled Items In The Washing Machine And Tumble Drier?
Yes. Both Stikins ® name labels and Trons ® name transfers have been independently tested using the BS EN ISO6330 wash test procedure for 30 washes at 40 degrees and have also been tested extensively for six months in both washing machines and tumble driers.

Can I Put Labelled Items In A Microwave Or Dishwasher?
Yes and no. Stikins ® are completely safe to use on items that may need to go in a microwave or dishwasher, such as lunch boxes and water bottles, while silver name labels can be used on items that need to go in the dishwasher but should NOT be put in a microwave because they contain a metal coating.

Do I Have To Use All Of My Labels At Once Or Can I Store Some For Future Use?
You can store your name labels so that you can use them as and when you need them. We recommend that you keep your name labels in their original packaging and that you put them somewhere dry, out of direct sunlight, and preferably at a steady room temperature.

Can I Iron Over My Name Labels?
NO! You should take care to avoid ironing directly over your name labels once they have been applied; this is because the heat will cause Stikins ® and silver name labels to melt and ironing directly over Trons ® name transfers will cause the print to gradually disintegrate over time.

Can I Apply Stikins ® Directly Onto Clothing?
Sorry, no. Modern clothing is made from a myriad of different materials and material blends. It is possible that our name labels will stick successfully onto some of these materials but, because we cannot test them all, we cannot guarantee that Stikins ® will stick directly onto clothing.

This is why we recommend applying Stikins ® onto the wash-care label of clothing; these labels are made with a particular type of material and this is where they were placed during testing – which means that we can guarantee that your Stikins ® will work if you apply them to the wash-care label.

Please note that our silver name labels are not suitable for use on clothing, while our Trons ® should be applied directly onto the material of fabric items and not onto the wash-care label.

Can I Use My Name Labels On Socks?
Yes and no. While Trons ® can be used to label socks, our stick-on name labels don’t fare so well because socks don’t have wash-care labels or a stable surface for the labels to bond with successfully.

Can I Use My Name Labels In Shoes?
Yes and no. Trons ® are suitable for fabric items only but our Stikins ® and silver name labels can both be used to label shoes. We recommend that you apply them under the tongue of the shoe or onto the side wall; you should not apply them to the floor of the shoe (where they would lie underfoot) as the friction generated during movement will cause the print to wear away.

Why Do I Have To Wait 24 Hours Before Washing Items For The First Time?
Waiting for 24 hours before washing labelled items for the first time gives the adhesive on our Stikins ® and silver name labels enough time to completely strengthen and set.

Name Labels Sent Same Day (Mon-Fri) With Free First Class Postage and VAT Included